Profile

Program Manager - Total Customer Experience & Quality,
Hewlett Packard Enterprise

Contact Details

Hewlett Packard Enterprise
Chennai

Bio

Certified CX professional with over 16 years of experience across Customer Experience Management, Program Management and Business Analytics. Currently working with Hewlett Packard Enterprise as Program Manager in the Total Customer Experience & Quality organization

o Expertise in leading process audits and customer journey mapping exercises to improve customer centricity
o Experienced at conducting Voice of Customer interviews and driving closed loop corrective actions
o Adept at deriving and packaging customer insights for consumption of key stakeholders
o Experienced in leading global cross functional and virtual teams
o Inclusion and Diversity advocate, holding office as the communications lead for the HPE India I&D Chapter
o Certified #IamRemarkable workshop facilitator

Overall experience 16+ years. Prior experiences include sales analytics and project management.

Self driven with an insatiable appetite to learn new things!​

Industry

  • Technology

Job History

Hewlett Packard Enterprise
Program Manager - Total Customer Experience & Quality WW
May 2019 - present

Hewlett Packard Enterprise
Customer Expereince Leader - Total Customer Expereine & Quality
April 2012 - May 2019

Designation

  • CCXP