Certified CX professional with over 17 years of experience across Customer Experience Management, Program Management and Business Analytics.
o Expertise in leading process audits and customer journey mapping exercises to improve customer centricity
o Experienced at conducting Voice of Customer interviews and driving closed loop corrective actions
o Adept at deriving and packaging customer insights for consumption of key stakeholders
o Experienced in leading global cross functional and virtual teams
o Inclusion and Diversity advocate, holding office as the communications lead for the HPE India I&D Chapter
o Certified #IamRemarkable workshop facilitator
Self driven with an insatiable appetite to learn new things!