Certified CX professional with over 16 years of experience across Customer Experience Management, Program Management and Business Analytics. Currently working with Hewlett Packard Enterprise as Program Manager in the Total Customer Experience & Quality organization
o Expertise in leading process audits and customer journey mapping exercises to improve customer centricity
o Experienced at conducting Voice of Customer interviews and driving closed loop corrective actions
o Adept at deriving and packaging customer insights for consumption of key stakeholders
o Experienced in leading global cross functional and virtual teams
o Inclusion and Diversity advocate, holding office as the communications lead for the HPE India I&D Chapter
o Certified #IamRemarkable workshop facilitator
Overall experience 16+ years. Prior experiences include sales analytics and project management.
Self driven with an insatiable appetite to learn new things!