Profile

Program Manager - Process Excellence & Customer Obsession,
Hewlett Packard Inc

Contact Details

Hewlett Packard Inc
Chennai

Bio

Certified CX professional with over 17 years of experience across Customer Experience Management, Program Management and Business Analytics. 

o Expertise in leading process audits and customer journey mapping exercises to improve customer centricity
o Experienced at conducting Voice of Customer interviews and driving closed loop corrective actions
o Adept at deriving and packaging customer insights for consumption of key stakeholders
o Experienced in leading global cross functional and virtual teams
o Inclusion and Diversity advocate, holding office as the communications lead for the HPE India I&D Chapter
o Certified #IamRemarkable workshop facilitator

Self driven with an insatiable appetite to learn new things!​

Industry

  • Technology

Job History

Hewlett Packard Inc
Program Manager - Process Excellence & Customer Obsession, Customer Support - Greater Asia & India
India
April 2021 - present

Hewlett Packard Enterprise
Program Manager - Total Customer Experience & Quality WW
May 2019 - present

Hewlett Packard Enterprise
Customer Expereince Leader - Total Customer Expereine & Quality
April 2012 - May 2019

Designation

  • CCXP