Content Manager,
Customer Experience Professionals Association

Contact Details

Customer Experience Professionals Association
Archbold, OH


Gabe Smith, CCXP, serves as CXPA’s Content Manager, where he creates and curates relevant, timely, and useful content that increases engagement in the CXPA and advances CX practice. Prior to joining CXPA, Gabe was a CX practitioner for several years with the American Cancer Society, where he led programs and projects aimed at improving CX for ACS signature fundraising events as well as patient service programs across the country.

Gabe is a Dad to a growing little girl, an avid comic book collector, a professionally-trained actor, and a faithful, lifelong fan of the Kansas City Chiefs.


  • Non-Profit

Job History

Customer Experience Professionals Association
Content Manager
Minneapolis, MN, United States
July 2019 - present

American Cancer Society
Senior Consultant, Customer Experience
Atlanta, GA, United States
September 2007 - December 2018


  • CCXP