People say I'm a kind of nexialist... Perhaps because I love to dig into customer matters and solve them with high collaboration and disruptive movements. I create, scale, grow and optimize initiatives that I really believe and matter.
To accomplish this, I focus on key results, build amazing teams and quickly adapt to new insights. Really passionate about developing people and creating an airport for their takeoff!
I'm currently working for Volvo Group in Latin America, which is one of the largest premium players of transport solutions in the world. As Services and CX Director for the region, I'm responsible to implement business solutions, manage several processes and develop people, in order to drive the exceptional customer success. Customer-centric culture is that really moves me!
Appreciate a lot the lean, agile and startup principles to make the things happen! Data-driven approach, technology, blockchain, AI, machine learning and crypto market are things that really fascinate me!
With my refined skill set, I bring customer-centric mindfulness that enables firms to innovate and thrive. This is what I’ve done in C-level and executive positions throughout my career in aftermarket, business and retail operations, customer success, quality and supply chain.
My intellectual curiosity also leads me to be a lifelong learner, regularly updating myself with the newest practices of companies created (and growing exponentially) in this new economic era. My executive and leadership skills in different institutions, in addition to a graduate certification in Mechanical Engineering, an MBA in Marketing and a Postgraduate in Finance, give me the conditions to work in a broader scope. Recently connected to the latest innovation ecosystem initiatives and completed my certification as an Innovation and New Economy Advisor.
I enjoy meeting new people and learn their perspectives in a dynamic environment. Reach out if you want to talk to me about my specialties and other related things.
And... love travelling around the world, going on adrenaline-filled outdoor adventures, trail running, and discussing the benefits of balanced life quality to be even better. Married and father of a wonderful couple of twins. Energy... I really have a lot!