Profile

Contact Details

Mumbai

Bio

Hrushikesh, a CX practitioner for last 17 years been instrumental in setting up large scale CX programs across the markets of India, Singapore and Malaysia. A firm believer of data driven decision making and predictive analysis to take informed actions in driving customer centricity.

Conducts workshops and insightful presentations with CXOs to adopt digital transformation and embrace a CX culture across organization. Crafting the customer story with empathy and its execution externally and internally.

An accomplished public speaker at different forums on the power of decision making and driving a customer first strategy. Assisted MNCs and SMEs companies to redefine Customer Experience (CX) resulting in increased retention, long term revenue growth and strong customer advocacy.

Invited as a keynote speaker and associated as visiting faculty for Marketing electives with various leading MBA institutes. A graduate in Mathematics and MBA Marketing, believes in continuous learning.

- Certificate- Mini leadership course from University of Chicago Booth School

- Certificate- 'People analytics' by The Wharton School (online), July 2021

- Certificate- ‘How successful leaders create engagement’ by Dale Carnegie & Associates, Inc February 2016

- Certificate- ‘Leveraging power of data driven marketing’ by IIM Lucknow, May 2015

- Recipient of ‘Awards for excellence’ for my effective client servicing skills, Market Probe-Singapore, August 2011

Hobbies: Traveling, blogging & playing chess.

Global Region

  • Asia