Passionate about the power of experiences to improve lives while building brands and bottom lines.
With global experience in a range of customer-focused disciplines, I lead mission-driven teams that inspire customer loyalty and employee pride. I do this by building strong, collaborative relationships that unleash the potential in people, organizations, and ideas.
I'm excited to have recently stepped into a new role as Director of Customer Experience at Walgreens. I also serve as Chair of the Emerging Leaders Award Program and on the DE&I Committee at the Customer Experience Professionals Association (CXPA).
Outside of work you can find me discovering new music, hosting themed gatherings, and striving to advance equity and justice.
Customer Experience (CX) | Customer Insights | Customer Journeys | Experience Management (XM) | Employee Experience (EX) | Voice of Customer | Product Development | Innovation | Marketing | Team Leadership | Coaching | Digital | Jobs-to-Be-Done | Branding | Social Impact