CXPA Book of Knowledge

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Customer Insights Executive with demonstrated accomplishments in using inventive approaches and multiple data sources (transaction and relationship surveys, loyalty programs, employee engagement, social media sentiment analysis, multi-channel feedback, etc.) to extract relevant insights to drive strategy, build subject matter practices and ensure commercial success.

Both practitioner and strategic consulting partner whom builds Customer Experience Management (CEM) practices, creates enterprise-wide feedback programs and utilizes social media as a customer listening vehicle. Strengths include subject matter expertise, leading project management and matrix consulting teams with hands-on contribution to complex projects from design through implementation and with a strong history of on-time and on-budget success. Proficient with middle market and Fortune 500 companies across diverse industry verticals.

• Creates Agile Customer Journey/Feedback Solutions
• Integrates Practical Approaches to “Big Data”
• Implementer of Vision to Strategy to Execution
• Ensures Commercial Success via Focus on Growth
• Creative Problem Solver, With Strategic Perspective
• Efficient Organizational Processes and Operations
• Transformation/Change Agent and Thought Leader
• Engaged, Energized Mentor and Coach


  • Healthcare

Global Region

  • United States