Welcome on my profile!
Change, an enormously fascinating process to guide and to build on. Connect customers, people and processes within a company is something I find extremely valuable and guaranteed to give me great insights to improve.
I stand for continuous improvement and always put the customer first! I have a healthy dose of guts, curious by nature, my approach is pragmatic, have an eye for waste, organizational sensitive and driven to solve problems and achieve results.
With enthusiasm I facilitate and stimulate people and teams to get moving. The goal is to become better step-by-step, to improve quality and to increase results for the customer and the company of course. I love to develop and translate a strategy into fantastic and measurable results!
I have a predilection for complaint handling processes and how to set up this process with complaint experience and win-win as a starting point 💫
Let’s get in contact!
#complaint_handling #complaint_experience
#continuousimprovement #lean #operationalexcellence #customerexperience #cx #cxstrategy #customerintimicy #marketing
#coach #facilitator #systemcoach #trainer #changemanager #productowner #servicedesign #designsprint #agile #propositionsdevelopment #businessarchitect
#problemsolver #selfdevelopmentjunkie #resultdriven #mindset #leadership #powerandconnection #enthusiastic 🙋🏻♀️