Customer Experience (CX) Leader, Advisor, Speaker with 30 years of experience in Business, Marketing & Communications, driving tangible customer centered CX actions. Strategic consultant with real practitioner experience, integrating CX, data analytics and technology to transform organizations and lives.
Most recently, Michelle was Head of CX with AT&T Mexico. She established the CX discipline, core and extended cross functional teams, leading the strategy, design, measurement, execution and integration of CX across the Mexico organization.