Our Sponsors

Our 2022 Sponsors

CXPA Sponsors are excellent partners committed to CX success. When seeking business solutions, please keep these industry supporters in mind. You will find contributions from these thought leaders throughout the CXPA.  You can learn more about each and explore resources in the drop downs below as well as on their websites.  

Are you interested in 2022 Sponsorship opportunities? Learn more here.

Platinum Sponsors


Forsta Logo

About Forsta

Forsta enables organizations to develop and implement Voice of the Customer, Employee Engagement and Market Research programs that deliver insight and drive business change. Forsta's clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment.

Medallia Logo

About Medallia

Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.

Gold Sponsor


Qualtrics

About Qualtrics

Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 13,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more, please visit qualtrics.com.






Silver Sponsors


Glassbox

About Glassbox

Glassbox empowers organizations to create frictionless digital journeys for their customers. Our digital experience analytics platform works in real-time across mobile apps and the web to accelerate loyalty and growth. Through AI-driven visualization and analytics tools, Glassbox enables teams to prioritize customer experience and digital product enhancements from a single collaborative system. From CX and marketing to IT and product management, teams can understand user struggles, visualize the customer journey and optimize every step. Hundreds of businesses across industries use Glassbox to connect their company around the customer so they can deliver better customer experience faster.

Heart of the Customer Logo

About Heart of the Customer

Heart of the Customer cuts through the noise to identify what is most critical to improve both business and customer outcomes. We work with our clients to create a strong sense of urgency to improve the customer experience and to engage a powerful change coalition before getting into the nuts and bolts of journey mapping and customer journey improvements. It’s this focus that has customers using us to map three, four, five, even six different customer journeys, ensuring progress continues.

quadient_logo_RGB.png

About Quadient

Quadient, a Neopost Digital Company, provides technology that enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels.

Walker Logo

About Walker

How do you make decisions in your business? Walker believes the most successful companies consider their customers in every decision they make. And ultimately, Walker helps companies succeed by developing such a commitment to their customers that they are at the heart of every decision. Walker is an experience management services firm. Walker provides all the right ingredients – technology services, managed services, and advisory services – to deliver results for clients.

WNS

About WNS

WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally led transformational solutions with over 400 clients across various industries. WNS delivers an entire spectrum of BPM solutions including industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and research and analytics to re-imagine the digital future of businesses. WNS Customer Experience (CX) Services is enabled by EXPIRIUS, a proprietary CX solution that integrates human-assisted design and domain expertise with AI-driven conversational insights. A flexible model, it comprises eight modular solutions designed to meet the specific CX demands of the business and are powered through consulting and four CoEs: Sales, Fulfillment, Assisted Digital Channels and Smart Collections. Leveraging digital acclerators, skillset and a design thinking-led framework, WNS’ global network of Co-creation Labs supports the design and delivery of CX services. The end-to-end services span the customer life cycle, namely customer acquisition, relationship management, customer retention and collections.

Zendesk

About Zendesk

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved.

Bronze Sponsors


InMoment

About InMoment

Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our leading-edge (XI) technology platform and years of expertise, we ensure businesses understand and own the moments that matter to transform experiences today that deliver the highest business value tomorrow.

RWS Logo

About RWS

RWS is one of the world’s leading provider of technology-enabled language, content management and intellectual property services. RWS helps customers connect with people globally by communicating business critical content at scale, and enabling the protection and realization of their ideas and innovations.

Verint Logo

About Verint

Verint, The Customer Engagement Company™, partners with more than 10,000 organizations worldwide, including more than 80 percent of the Fortune 100, who trust our solutions and services to power actionable intelligence across their enterprises. Verint’s broad Voice of Customer (VoC) solutions empower businesses to run enterprise-strength programs that capture, analyze and act on customer experience feedback, while automating and operationalizing CX.

Yellow AI

About Yellow.ai

Yellow.ai was built with the vision to automate total customer experience, with the best of AI and human intelligence to deliver on-demand fulfillment. In short, we exist to elevate the business-to-consumer interactions of every enterprise across the world, and make them intuitive, personal, and real-time.