Public Resources

 The CXPA invites you to search a sampling of our growing repository of Public Resources. Here you will find webinar recordings, whitepapers and a variety of resources to support you in your Customer Experience journey. If you’d like to see more resources, we encourage you to access the Member Resources page.

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What does a great customer experience look like? We asked over 100 CX professionals who have taken CX to the next level and the responses were out of the box fantastic! So much so that we decided to share that information with you in this Who's Who of CX eBook.

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 Our profession has come so far and everyone’s sharing, discovering and learning has fueled our success. It provides opportunities to grow both personally and professionally. This is a look back to celebrate our victories and progress, learn from our challenges and find opportunities for growth. These Predictions let you hear from CX experts as they reflect on 2016 and share their views on the promise of things to come.

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This success guide profiles twenty-one customer experience professionals, CX Superheroes, who have dug deeper into the challenges they've faced and the methods they've developed to successfully drive forward and succeed in inspiring corporate culture, gaining leadership support, crossing silos and listening to both customers and employees.

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Over 100 CX professionals gathered in Dallas for Customer Spark, the first of its kind for CXPA. Several top CX brands shed valuable insight into successful customer experience practices and discussed the latest big-picture trends for building customer loyalty.

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What are some of the top questions and issues Customer Experience (CX) professionals are struggling with and how do experts in the field answer? We have 14 questions that were submitted by real practitioners in the field to the Customer Experience Professionals Association (CXPA) CX Expert Panel. Our 17 CX Experts  weigh in on how to measure CX.

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CXPA members have access to hundreds of tools, webinars, case studies and an active online community.

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