Public Resources

CX Toolbox



 The CXPA invites you to search a sampling of our growing repository of Public Resources. Here you will find webinar recordings, whitepapers and a variety of resources to support you in your Customer Experience journey. If you’d like to see more resources, we encourage you to access the Member Resources page.

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Superhero Success Guide



This success guide profiles twenty-one customer experience professionals, CX Superheroes, who have dug deeper into the challenges they've faced and the methods they've developed to successfully drive forward and succeed in inspiring corporate culture, gaining leadership support, crossing silos and listening to both customers and employees.

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Top Thoughts From CX Experts - eBook



Get insights on burning questions in our "Top Thoughts from Customer Experience Experts" e-book!

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Who's Who of Customer Experience - eBook



Gain insight and wisdom from the best CX Practitioners worldwide, featured in our "Who's Who of Customer Experience" e-book!

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Customer Spark Videos


Over 100 CX professionals gathered in Dallas for Customer Spark, the first of its kind for CXPA. Several top CX brands shed valuable insight into successful customer experience practices and discussed the latest big-picture trends for building customer loyalty.

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Q&A with the CX Experts



What are some of the top questions and issues Customer Experience (CX) professionals are struggling with and how do experts in the field answer? We have 14 questions that were submitted by real practitioners in the field to the Customer Experience Professionals Association (CXPA) CX Expert Panel. Our 17 CX Experts  weigh in on how to measure CX.

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