CXPA Offices Closed for Memorial Day CXPA Headquarters will be closed in honor of Memorial Day on Friday, May 26th ...

Customer experience savings are NOT about automation or slashing value to customers! That’s a recipe toward many unexpected ...

I write a lot (these days, at least, it seems) about cars. Last year I had a lot of interactions with my car company and ...

Hello All! I am working on a project correlating historical NPS performance to Customer Lifetime Value (CLV). I am not ...