Topbox Enterprise CX Analytics unifies data from every customer communication channel, VoC platform, and customer intelligence source for analysis as a single data set. A true omnichannel solution, our cloud-based platform contextualizes conversations based on your organization’s products, business processes, and trending topics for deep understanding of customer behavior and sentiment. Topbox turns customer conversations into organizational KPIs and identifies the root causes of customer friction, paving the way for improved customer retention, expansion, and acquisition. Learn more:
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