CX Toolbox

Customer journeys have become a front and center strategic initiative for organizations that want to apply a more customer-centric lens to the way they do business. But every organization is at a different point in their understanding, adoption, and approach to journeys. In this webinar, we will present the results of the 2020 Customer Journey Maturity survey along with recommended next steps to help start/accelerate journey transformation within your organization.

Key Takeaways:

• How customer journeys are applied to team structure, approach, and broader strategy across industries
• Best practices and strategy of leading journey teams 
• Key insights to establish or grow investments in journeys within your organization