Empathy is what we all need nowadays in this world. To live, function, consume and enjoy. We need to improve how we collectively treat our customers, patients, visitors, inhabitants, users but also employees, colleagues, partners, friends and family members, and even strangers. But how?
The only thing certain is ongoing uncertainty. Strategic and operational plans and priorities are fuzzy. In order to service our customers and employees better in this world with shifting needs, we need to focus more on people, the humanside, their feelings, desires, ideas and actions. But how?
According to Bruce Temkin we should to start at the absolute beginning. The basics of Empathy.
Lets take you there. Do you want to know more? Would you like to join the conversation? Signup for our virtual conversation with the CX leader Bruce Temkin.
- Date: April, 12th
- Time: 4PM CET
- Location: online
- Language: English
Be quick to sign-up. The number of tickets are limited - CXPA & CCXP's only.
Bruce, Barbara and Marjolein