The B2B CX Blueprint: Clarifying Objectives for Improved Impact
Join Erin Wallace, with NPSx by Bain & Company on May 14 at Noon PST/3 EST. Erin will be leading an interactive session to help you get clear about your B2B CX objectives. She will be sharing tools, facts, and insights unique to B2B situations. This is a great chance to hear from an expert on NPS℠ and the Third Wave of CX!
Erin Wallace is the Americas leader for NPSx℠, a digital venture by Bain & Company. She helps companies lead in the Third Wave of CX with best-of-Bain solutions needed to move from reactive to proactive and personalized experience management.
Erin was an early member of the CXPA, and the first to be certified as a CCXP. Prior to joining Bain, she led CX primarily in B2B companies including John Deere and BASF. Erin is a recognized customer experience transformation leader, a Net Promoter System℠ expert, an active mentor and serving Board Member in the Customer Experience Professionals Association.
Passionate about leadership development, technology & agriculture, she donates time to support the North Carolina Chamber of Commerce women’s initiatives, the NC TELUS Community board, and her local alma maters through advisory services, community building and local fundraising.
She holds an MS from Purdue in Agricultural Economics, and MBA from Indiana University and a B.S. in Operations Management from North Carolina State University.