CXPA Sponsored Webinar by NICE
Maximizing Growth Opportunities: Leveraging Critical Moments in Your Customers' Journey to Deepen Relationships and Drive Advocacy
Join us on May 11 at 12:00 PM Eastern
Most companies miss opportunities to deepen their relationships with customers. While many factors influence a customers willingness to remain your customer and to deepen their relationships with customers, there are critical moments in your customers journey where organizations can take advantage of opportunities to deepen relationships with existing customers. We are specifically focused on growth opportunities, either in gaining new customers by encouraging advocacy and recommendations from the current customer base or deepening relationships with existing customers by encouraging their acquisition of more or new products and services. In the webinar, we will explore
• Moments in customers journeys that reflect the most fruitful opportunities to influence and impact organic and inorganic growth
• Indicators of the greatest opportunities
• How VOC can support efforts to meet the needs of customers best and isolate opportunities
• Ways to help customers realize value faster and ways companies can better take advantage of opportunities with customers
Key takeways profound from this webinar will be how CX teams can promote actions to influence and impact growth objectives through VOC and take advantage of opportunities with customers to continue to meet their needs and encourage more meaningful relationships.
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