CXEducation.com

Translating engagement to business results is a challenge for many organizations. Balancing financial goals with the demands of creating compelling customer experiences is a constant challenge. Stakeholders need to understand how CX delivers clear business results. Learn how to build and communicate models so the organization (and each stakeholder) sees the value of delivering a great customer and employee experience. We will share how you can target, measure and achieve benefits of call reduction, increased retention, referral increases, and reduce cost to serve from customer experience improvements – while you engage your customers.

In this course you will:

• Understand how to define CX measures, metrics and business value
• Learn ways to embed structure for CX benefits into your internal processes
• Learn the art and science of tracking benefits realization
• Examine ways to think differently about business results and ROI
• Understand the opportunities of building a foundation of CX benefits realization
• Create successful structures within your organization’s processes to showcase success for Customer Experience and Associate Engagement

Introduction to CX Excellence--CX University

Customer Experience (CX) has become the new competitive differentiator. Customers will pay higher prices and advocate for brands based entirely on their perceptions of their company interactions. These interactions can lead to significant gains or losses. Essential to these gains or losses are the experiences employees have in their companies.

CXU offers an introductory CX Excellence Program to prepare all employees to understand the CX models, processes, and skillset required to create customer obsession and win in competitive markets. Successful program completion leads to a certificate of completion.

This program is based on the CXPA rubric that is globally recognized and adopted by many global brands.

Program Objectives

·        Build and apply CX Strategies, models, processes, skills, and best practices

·        Develop empathy and listening skills

·        Apply CX and EX to improve financial performance

·        Drive customer and employee centricity

·        Establish a common CX language across the enterprise

·        Cultivate innovation through design thinking

·        Build measurement metrics for improvements

CX University CCXP Prep Exam

The CCXP Exam Prep covers the 5 pillars of Customer Experience as outlined by the Customer Experience Professionals Association (CXPA). This course is a deep dive into preparing for CXPA’s professional certification exam to be qualified as a Certified Customer Experience Professional (CCXP). Embrace this next step in your journey toward CCXP certification by diving into this exam preparation course to fully equip you on exam day. Backed by our expertise in adult learning, the user-friendly learning platform includes easy-to-read text, seminal videos, interactive activities, and many practice test questions.

Knowing that our programs fit seamlessly into busy professional lives, this course addresses the underlying needs of adult learners by offering support throughout the learning process, such as study skills building in note-taking, techniques in reviewing materials, and auto-correcting tests with explanations for incorrect answers.

Closely aligned to the CXPA’s 5 Pillars of CX, this CCXP Exam Prep covers:

·        Module 1: Metrics and Analysis

·        Module 2: Improvement and Design

·        Module 3: Culture and Accountability

·        Module 4: Voice of the Customer and Intelligence

·        Module 5: Strategy in Action

·        Module 6: Practice Exams

CX University CX 520 Mastery Series

Become a leader in CX and earn your professional CXS™ certification. Learn online at your own pace with comprehensive CX core courses and 6 months of access. Earn your Customer Experience Specialist (CXS)™ certificate by completing the bundle of Customer Experience 520 series courses and passing the certification assessment, which will be accessible in your LMS portal. As a Customer Experience Specialist (CXS)™, you will be able to exhibit your mastery in the Customer Experience discipline.

The 5 course modules cover best practices and applied aspects of Customer Experience. Your bundle purchases grants you 6 month access to all 5 online courses. See below for the list of courses included in this package.

·        CX521: Strategy in Action

·        CX522: Culture and Accountability

·        CX523: Metrics and Analysis

·        CX524: Improvement and Design

·        CX525: Voice of the Customer and Intelligence

CX University La Serie--CX 500 Francais

La série CX500 français couvre les 6 domaines de l’expérience client. Cette série est conçue pour le leadership CX au sein des organisations. Cet ensemble prépare l’apprenant à la certification professionnelle en tant que (CXS)™. Période d’accès de 6 mois.

Rejoignez notre communauté mondiale d’apprenants et apprenez CX en ligne de manière indépendante !

·        Apprenez de manière autonome et à votre rythme

·        Leçons intéressantes, vidéos, articles fondateurs, tests pratiques

·        Obtenez votre certification en tant que spécialiste de l’expérience client (CXS)™

·        Nous sommes un fournisseur de ressources de formation autorisé approuvé par la Customer Experience Professionals Association (CXPA). Préparez-vous à la certification CCXP

“Experience Leadership” is for beginners and experts. While “managing” controls some, “leading” influences all. See testimonials and use promotion code CXPA10 to save 10% at ClearAction.com.

Experience Leadership for Experts & Executives - Self-paced, live, or hybrid course for CCXP CRCs and executives, authors, keynoters, consultants, judges, award winners, and certified or long-time practitioners in customer experience (CX), employee experience (EX), and partner experience (PX). 

Automatic Experience Excellence - Self-paced, live, or hybrid course for all managers of customer experience, employee experience, and partner experience (experience management: XM). 

CX Leader Mastermind - Live guided interactive sessions with take-away templates you fill-in during the session. Discover effective ways to navigate politics, become your executives’ Most Valuable Player, engage non-customer-facing groups, and influence impressive customer-centric growth. 

CX Manager Mastermind - Live guided interactive sessions with take-away templates you fill-in during the session. Discover how to link CX, EX, financials, and internal engagement.