B2B

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  • 1.  Professional Services CX Leader Networking

    Posted 03-06-2023 07:51 PM

    Hello!

    After 10 years in other industries, I'm back in a CX leader role at a professional services firm and am interested in connecting with others working in the same industry for some friendly, informal networking and experience sharing. Starting here seeking connections in the B2B Community before going to the wider CXPA discussion forum.

    If you are working in CX in professional services like accounting, consulting, law, architecture/engineering, etc. and interested in connecting, let me know here or send me a message directly. If you're going to the CXPA CX Leaders conference in Orlando in May, would love to meet up there, too.

    Thanks!

    Aimee



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    Aimee Lucas, CCXP, XMP
    Director, Client Experience
    Moss Adams
    West Palm Beach FL
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  • 2.  RE: Professional Services CX Leader Networking

    Posted 03-07-2023 12:57 AM

    Hello Aimee,

    Congrats on your new role.  I've worked with a couple of clients who are Professional Service based organizations and I might have some insights to share, I'd be happy to connect and brainstorm with you sometime.  I'm also going to Orlando so it would be great to meet face-to-face while we are there.    Let me know if you'd like to connect via zoom some time and I'll send you my calendar booking link.  

    Cheers,

    - brad



    ------------------------------
    Brad Smith CCXP
    President / Founder
    Vector Business Navigation
    Irvine CA
    (408) 242-0570
    bthurry@gmail.com
    ------------------------------



  • 3.  RE: Professional Services CX Leader Networking

    Posted 03-07-2023 09:54 AM

    Aimee,

    I've been in the professional services world, particularly the architecture, engineering, and construction (AEC) industries, for 15 years, but have only gotten into client experience in the last three. I'd love to connect, both online but also in person in Orlando. Let me know your preference.

    Thanks,



    ------------------------------
    Barry Sutherland
    Client Experience Director
    Henderson Engineers
    barry.sutherland@hendersonengineers.com
    (913) 314-0971
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  • 4.  RE: Professional Services CX Leader Networking

    Posted 03-07-2023 10:51 AM

    Thanks Brad - your B2B / B2B2C closing session in Orlando was already on my radar! Looking forward to seeing you there. And I'll send you a note about potentially connecting before then.

    And nice to meet you, Barry! Sending you a note now.



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    Aimee Lucas, CCXP, XMP CCXP
    Director, Client Experience
    West Palm Beach FL
    ------------------------------



  • 5.  RE: Professional Services CX Leader Networking

    Posted 03-21-2023 11:39 AM

    Looking forward to it Aimee!



    ------------------------------
    Brad Smith CCXP
    President / Founder
    Vector Business Navigation
    Irvine CA
    (408) 242-0570
    bthurry@gmail.com
    ------------------------------