Washington, DC CXPA Network

About Us

The Washington, DC CXPA Network is a local community of CX professionals to connect, learn, and share ideas and best practices with each other. We welcome you to stay connected in this online space in between your in-person events planned by CXPA volunteers. We can’t wait to welcome you at our next event and thank you for being a part of the Washington, DC CXPA Network!


Qualtrics 11.18


Smartcomm 11.18

Announcements List

  • Celebrate CXDay 2021 with us on October 4!

    We’re celebrating on the eve of global CX Day 2021 with a little bit of this and a little bit of that! Join us from 5-6 p.m. Eastern time on October 4, 2021.

    First up in our one-hour session, we will hear from industry thought leader and co-author of the new book Experiencing Design: The Innovator’s Journey, Karen Hold. Then, we’ll take some time for networking. Finally, we’ll hear about some new crowdsourcing and video text analytics technology. Ed Bodensiek, a principal with CXPA sponsor Medallia, will come show us some new tech and tools that keep CX pros sharp.

    Government, private sector, and nonprofit CX leaders and enthusiasts, there’s something here for all. This will be a fast-moving hour of networking and knowledge! CCXP friends, and those studying for the CCXP, this will be a session that supports your continuing ed and exam prep.

    The program is free. Bring your favorite beverage and join us. Invite a friend!


    5:00 p.m. – 5:05 p.m. – Welcome and Introductions

    5:05 p.m. – 5:25 p.m. – Presentation by Karen Hold, co-author of the new book, Experiencing Design

    5:25 p.m. – 5:40 p.m. – Breakout Room Networking

    5:40 p.m. – 6:00 p.m. – Tech Showcase: Listening to Customers Beyond Surveys with Ed Bodensiek, Principal Consultant with CXPA sponsor, Medallia

  • This Thursday! Sip and Share Regional Virtual Meetup!

    DC, Baltimore, and New York City pals: Who's up for some early-morning professional networking? Join us for a "sip and share" regional get-together Thursday, June 24 at 9 a.m. Grab your morning coffee and join us. Register today!
  • Thanks for attending March 17 DC CXPA virtual meetup!

    Thanks to everyone who came to our virtual meetup today! It was wonderful to see everyone. Our next meeting will be a regional session on collaborative tools with the NY and Baltimore CXPA groups. That is coming up in late April. Stay tuned! -Michelle and Stephanie

    CXPA March 17

Our Leadership

Lead with CX
CX Consultant & Speaker
Practical CX, LLC