Washington, DC CXPA Network

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About Us

The Washington, DC CXPA Network is a local community of CX professionals to connect, learn, and share ideas and best practices with each other. We welcome you to stay connected in this online space in between your in-person events planned by CXPA volunteers. We can’t wait to welcome you at our next event and thank you for being a part of the Washington, DC CXPA Network!





Announcements List

  • CXPA DC Area Fall Networking Event

    CXPA Washington DC Networking Event- CX Day (actually the DAY AFTER CX Day!)

    Join us for a fun-filled evening of networking and celebration as we gather to commemorate CX Day, the day after the official CX Day! This in-person event will take place on Wednesday, October 4, 2023 at 5:30PM at Bartaco 4238 Wilson Boulevard, Arlington, VA 22203.

    Special guest Lee Becker, SVP and Executive Advisor for Healthcare and Public Sector at Medallia (long-time CXPA sponsor), will join us for an informative discussion on CX in the public sector.

    We will start with some networking, then Lee with guide the discussion, then Q&A and more networking!

    Don't miss this opportunity to connect with fellow CX enthusiasts, industry experts, and thought leaders. Share your experiences, gain valuable insights, and expand your professional network. Whether you are new to the field or a seasoned professional, this event promises to be a fantastic opportunity to learn, grow, and have a great time!

    Mark your calendars and get ready for an evening filled with engaging conversations, delicious refreshments, and exciting surprises. Cash bar at the event. We (well, CXPA) will provide some Bartaco snacks. You do not need to be a CXPA member to attend. It's FREE but you need to register. We can't wait to see you there!

    BIO: Lee Becker is the SVP and Executive Advisor for Healthcare and Public Sector at Medallia. Previously, Lee established the first customer experience office in the federal government as the Chief of Staff at the Department of Veterans Affairs' Veterans Experience Office and co-led the customer experience effort at the Office of Management and Budget. Lee served as a Chief Hospital Corpsman in the U.S. Navy, and obtained a Master of Science in Management from the Catholic University of America. Lee currently resides in Northern Virginia.

  • DC Area May Coffee with Jim Kalbach

    Join the Washington DC #CXPA for a (virtual) coffee chat on May 18th at 8:30 AM EDT, as we welcome Jim Kalbach who will be leading the 🔥 topic discussion "Designing the Hybrid Employee Experience." We will also have time to network with Jim and others.

    Please RSVP (it's free but you need to register!). Your Hosts: @Eric Bruce, CCXP @Brittani Osborne @Crystal Montague, CCXP and I look forward to seeing you!

  • DC Area Happy Hour

    Calling all DC metro area people! Join us for Happy Hour on Wed., March 29, 2023 from 5-7PM at The Hamilton in DC. It's just 2 blocks from the Metro Center station. We'll be in the bar area! Looking forward to seeing some familiar faces and meeting new people! 

    Please RSVP ($0 ticket; cash bar at The Hamilton) so we know how many are planning to come.  

    @Crystal Montague, CCXP , @Brittani Osborne@Eric Bruce, CCXP and I are planning other virtual and in person events for 2023. We will be asking for your input soon for our May and future get togethers.

    Quick shout out to my previous CXPA planning partner in crime, mentor and friend @Stephanie Thum, CCXP! Thank you for your leadership in the DC network and for all of your support! :)

Our Events

Our Leadership

Lead with CX
Customer Experience (CX) Speaker, Mentor, Workshop Facilitator
National Gallery of Art
Chief Experience Officer
S&P Global
Associate Director, Customer Experience and Insights
BK Medical, a GE Healthcare Company
Customer Experience Project Manager