Washington, DC CXPA Network

About Us

The Washington, DC CXPA Network is a local community of CX professionals to connect, learn, and share ideas and best practices with each other. We welcome you to stay connected in this online space in between your in-person events planned by CXPA volunteers. We can’t wait to welcome you at our next event and thank you for being a part of the Washington, DC CXPA Network!

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Certified Customer Experience Professional

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Insight Exchange Video Series

Announcements List

  • Washington, D.C. CXPA “Bring, Brag, or Bounce” Virtual Meet-Up!

    By: Michelle Batt,CCXP Michelle Batt,CCXP , 22 days ago
    Join us March 17, 2021 at 12Noon ET for our next local networking event. Bring lunch, share a brag about a new project, or bounce an idea off of the group. Wear green for St. Pat's Day if you want. No selling. Bring a friend! We look forward to seeing you there! 
    Stephanie & Michelle

  • 2021 DC Area Kickoff Meeting!

    By: Stephanie Thum,CCXP Stephanie Thum,CCXP , one month ago

    Photo from Our Virtual Meeting January 27, 2021
    The 2021 DC-area CXPA kickoff meeting is in the books! 🥳 Thank you to everyone who stopped by. It was great seeing familiar faces and meeting new friends. Stay tuned for the next meeting, coming up at 12 noon Eastern time on Wednesday, March 17. Sign-up info coming soon.

    -Stephanie and Michelle

  • Pencil us in for January 27 8:30 a.m. Eastern

    By: Stephanie Thum,CCXP Stephanie Thum,CCXP , one month ago
    Hi, everyone! Michelle Batt and I wanted to post a quick announcement to let the DC group know that she and I have jumped in as co-leads for DC local network and are excited to get started with 2021 networking activities. 
    To kick us off for 2021, we will have a "Sip & Share" virtual coffee chat Wednesday,  January 27th, 8:30-9:30 AM.  Bring your favorite beverage, a favorite recent blog or book to tell us about, and let's network.

    See link to register to the right, in the Events section. 

Our Events


Our Leadership

Michelle Batt,CCXP image
Michelle Batt,CCXP
Lead with CX
CX Consultant & Speaker
Stephanie Thum,CCXP image
Stephanie Thum,CCXP
Practical CX, LLC