CXPA Welcomes Our Newest Silver Sponsor, WNS

By Mr. Greg Melia, CAE posted 08-11-2022 07:30 AM


CXPA sponsors are industry-leading companies committed to helping CX professionals develop and deliver better customer experiences. In addition to providing services and products leveraged by customer-centric organizations, these organizations also support the advancement of the customer experience field through their investment in CXPA.

CXPA is proud to welcome our newest Silver Sponsor, WNS. Established in 1996, WNS now has more than 55,000 employees across 14 countries in five continents. It serves 400+ companies through 55 delivery centers. Beginning as a dedicated service unit for British Airways, WNS has expanded to serve banking and financial services; hi-tech and professional services; healthcare and life sciences; insurance; manufacturing; retail and consumer packaged goods; shipping and logistics; travel and leisure; and utilities and energy sectors.

WNS is guided by core values which it calls the CIRCLE:

  • Client First – Place clients at the core of everything we do
  • Integrity – Be ethical, honest and committed in all actions
  • Respect – Be sensitive to individual differences and treat everyone with dignity
  • Collaboration – ‘One WNS’ should always be uppermost in our minds
  • Learning – Learn from our experiences; share knowledge and best practices to create innovative solutions
  • Excellence – Strive for excellence in everything we do and aspire to outperform at every stage

WNS notes that “We go beyond client/customer service. We collaborate with clients to co-create outcomes that make them stay ahead of the curve.” This commitment is further enumerated in its mission which includes:

“Co-creating brand differentiation for our clients and enabling them to outperform with our passion for service and innovation is our singular mission. We believe that the key catalyst for ‘outperformance’ is our ability to co-create high-impact solutions with clients, thus enabling their brand differentiation. Co-creation is the simple act of uniting the best of all worlds. We align our domain expertise, operational excellence, analytics, digital and technology capabilities with the vision, goals, and experiences of our clients so that they are front-runners in a disruptive world.”

WNS offers a wide range of business services that can help organizations across the entire customer experience delivery including business process management, finance and accounting, legal services, governance, risk and compliance, and outsourcing.

CX professionals may be particularly interested in the WNS commitment to combine the best of human and digital to re-imagine CX. WNS drives analytics-led proactive, contextual, and intelligent customer interactions across channels through a proprietary digitally integrated CX model EXPIRIUS. Comprising eight modular solutions, EXPIRIUS is a flexible model powered by domain expertise, AI, CX consulting, centers of excellence, and innovative engagement models.

image reading Welcome WNS CXPA Silver Sponsor