Align and educate your people around a digital-first, customer-centric approach
Whether it’s new technology, geopolitical unrest, a competitive threat or, oh, let’s say… a pandemic… change and disruption is an unwelcome but inevitable part of business. These days, external forces seem to be upending just about every corner of our lives in spectacular ways.
When it comes to the workforce and how these changes affect our ways of working, the impact is nothing less than paradigm shifting: new hybrid-workplace environments; the integration of digital into every facet of work; the war for talent at every level of almost every organization; changing customer expectations as they demand more and forgive less.
Leaders are increasingly recognizing how critical it is that we prepare and enable our employees (and ourselves) to thrive in a new, more customer-centric, and increasingly digital world.