CXPA Need to Know for the Week of March 11th

By Joy Wedge posted 03-07-2024 10:59 AM

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Notice: Daylight Savings Time

The United States will be changing clocks on Sunday March 10, which may impact global member communications. Please note if any customers, clients, or others in your network may have a time change. Learn more

Collaboration Between CX and Business Improvement: A Recipe for Success

"Business improvement teams bring rigor and discipline in structuring and executing improvement processes, while CX teams provide a deep understanding of customer needs and expectations and how to maximize the impact of these improvements on their experience." Alvaro Perez, CCXP, a CXPA Emerging Leader Award winner in 2023 shares in a recent blog in review of our recently released monograph "Collaboration Between CX and Business Improvement" Read more here.

2024 CX Leaders Advance Conference

Ready to add new tools to your CX toolbox? Look no further! Attend CX Leaders Advance held April 30 - May 2, 2024 in Denver, Colorado. CX Leaders Advance is designed with the needs of CX leaders in mind. The newly updated agenda includes 18 sessions, each crafted to address pressing topics for CX leaders in a unique application-oriented format. Sessions are led by Chief Experience Officers, Digital CX Leaders, published authors, and renowned CX consultants from across the globe, including 27 CCXPs from 8 different countries. Ensure your participation and register today. We can't wait to see you in Denver, Colorado.

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Upcoming Events

Stakeholder Management: Building Bridges to CX Success
March, 11, 2024
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VOS: The Sound of Silence - Are You Listening?
March 13, 2024
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Live with CXPA: Strategies to Reduce CX Stagnation and Embrace Innovation
March 26, 2024
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CX Course: CX Leadership and Implementation
March 26, 2024 (Course start date)
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B2B Customer Advocacy: From Satisfied to Thrilled
March 26, 2024
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CXPA CX Leaders Advance
April 30 to May 2, 2024
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Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

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