Blogs

A great customer experience strategy begins by truly understanding the customer that you intend to serve. Customer experience professionals and their teams use market insights, historical data, voice of the customer feedback, and co-creation to develop customer understanding and personas that help to ensure that customer needs and perspectives are considered in the design, development, delivery, and ongoing relationship across the customer lifecycle.

But how much do we really know and understand about the Chief Executive Officer (CEO) as a key stakeholder in customer experience?

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Ready to add new tools to your CX toolbox? Look no further! Attend CX Leaders Advance held April 30 - May 2, 2024 in Denver, Colorado. CX Leaders Advance is designed with the needs of CX leaders in mind.  The newly updated agenda includes 18 sessions, each crafted to address pressing topics for CX leaders in a unique application-oriented format. Sessions are led by Chief Experience Officers, Digital CX Leaders, published authors, and renowned CX consultants from across the globe, including 27 CCXPs from 8 different countries. Ensure your participation and register today. We can't wait to see you in Denver, Colorado.  

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Transforming Public Sector CX with Innovation and Insights
March 7, 2024
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Milwaukee-Madison CXPA Chapter - In Person Series
March 7, 2024
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VOS: The Sound of Silence - Are You Listening? 
March 13, 2024 
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CX Course: CX Leadership and Implementation
March 26, 2024 (Course start date)
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CXPA CX Leaders Advance
May 30 to April 2, 2024
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