CXPA Need to Know for the Week of September 18th

By Joy Wedge posted 16 days ago


CXPA Sponsor Spotlight: Medallia

Understanding customer needs and expectations has always been at the heart of customer experience. For many companies, feedback has come primarily from surveys. But surveys alone can’t help your organization stay ahead of changing customer behavior and evolving employee needs. See the whole picture and act with confidence with Medallia. Watch Now
Record a CX Day Video 
In a world where connections have taken on new meaning, our desire to go beyond the confines of our screens has grown stronger. The Global Good Morning videos are all about capturing the vibrant energy of our diverse worldwide community. It's as easy as recording a video saying "Happy CX Day from" along with your city, region, state, or country. 
On the Move: Celebrating Career Success 
CXPA loves to celebrate career success! Want us to celebrate your career accomplishment? We want to hear from you--just fill out this form . Here are some CX pros who were recently on the move: 

First Row, L-R

Tami Barré, Chief Experience Officer, Farm Journal
Anamika Ghosh, Senior Technical Adoption Manager APAC, VMware
Louise Lam, Senior Customer Success Executive, Elastic
Darwin Muljono, Experience Designer, Autodesk
Khayyam Lasi, Customer Journey Manager, Autodesk

Second Row, L-R

Patty Soltis, CCXP, Senior Customer Experience Manager, Upwork
Emmanuel Manyonganise, Customer Experience Strategy Advisor, بنك البلاد Bank Albilad
Ian Williams, Associate Director – CX Management & Consulting – Performance Optimisation, Concentrix Catalyst

Read more here

Get Involved: CCXP Application Reviewer 
As a reviewer, you play a crucial role in determining whether applicants meet the necessary qualifications and requirements outlined by the program. Overall, your role as an application reviewer involves careful examination, analysis, and decision making to uphold the integrity and credibility of the certification process. You contribute to maintaining high standards and ensuring that potential candidates meet the qualifications necessary to successfully pass the exam. Note: Applicants must have an active CCXP status (not lapsed or expired) and due to potential conflict of interest, RTPs are not eligible to serve in this role. 
CX Day Webinar Series

This CX Tech is bananas. But it's not optional - Future Ready Orchestration
Monday, October 2, 2023
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3 Steps Revolutionary CX Programs Take to Go From Customer Data to ROI
Monday, October 2, 2023
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Securing Brand Loyalty in the Third Wave of CX
Tuesday, October 3, 2023
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Personalize, Predict, and Prosper: Understanding and Implementing Customer Journey Orchestration
Tuesday, October 3, 2023
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4 Keys to Leading Change as a CX Pro
Tuesday, October 3, 2023
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Leveraging Voice of the Customer Analytics to Drive CX Automation
Tuesday, October 3, 2023
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Putting the Heart in CX: Cultivate Empathy to Deliver Exceptional Experiences 

Tuesday, October 3, 2023
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Upcoming Events

VSB-bijeenkomst Prof Henry Robben over 'The Customer Leader' op 19 september
Tuesday, September 19, 2023 
Learn more

CX Day: A Global CX Celebration 
Tuesday, October 3, 2023
Learn more

Don't Miss This

CX LinkedIn Live Replay: Finding Your CX Truth through a Roadmap Assessment
Watch Recording

CX Webinar: Delivering Great Experiences for Citizens 

Watch Recording

Observances and Celebrations

National Hispanic Heritage Month

Friday, September 15, 2023 to October 15th, 2023
Learn more

Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.


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