CXPA Need to Know for the Week of March 13

By Joy Wedge posted 03-09-2023 11:47 AM


Will we see you at CX Leaders Advance? 

Join the CX Leaders Advance Program in Orlando, FL May 15-17. Check out the faculty speakers and agenda for the upcoming program today. 

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A Peek Inside the CXPA CX Book of Knowledge: Experience Design, Improvement, & Innovation


It was October 2022 when the CX Book of Knowledge by CXPA was released, giving us all a great opportunity to be inspired, learn, and re-learn from other CX professionals' best practices, tools, and methods into the five core CX competency areas. Customer Experience and Experience Design are interconnected since there is a need for empathizing, planning, and implementing strategic solutions in every aspect of CX management, including systems, procedures, protocols, products, and services. Experience Design is a human-centered methodology that is being used by brands to empathize with their customers, understand their needs, and address complex (wicked) problems by developing feasible, desirable, and viable solutions for them while working in cross-functional teams.

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Thomai Voziki

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On the Move--Celebrating Your Career Successes in February 2023

Want us to celebrate your career accomplishment? We want to hear from you--just fill out this form.

Here are some CX pros who were recently on the move:

First Row, L-R

·       Linzi Hindle, Director of Customer Experience, DHL Supply Chain

·       Ismail Ozenc, CCXP, Associate Vice President, Siemens Advanta Consulting

·       Michelle Brigman, Head of Customer Success, [24]

·       Sakshi M, Senior Customer Success Manager, inFeedo

·       Rémi Weber Dublaron, CCXP, Senior Consultant in CX, Orange Business Services

Second Row, L-R

·       Ashley Matz, CCXP, Senior Customer Experience (CX) Manager, Blackhawk Network

·       Susana Esteban, Senior Customer Experience Program Manager, Hewlett Packard Enterprise

·       Carlos Quezada, Vice President, Customer Experience Strategy, Automation & Enablement, Hewlett Packard Enterprise

·       Zack Hamilton, Executive Practitioner, CX + EX, Forsta


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Coming This Week

March CX Morning Power-Up
Tuesday, March 14, 2023

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Melbourne CXPA Network - CX Strategy Peer Discussion

Tuesday, March 14, 2023
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All About the CXPA Book of Knowledge

Tuesday, March 15, 2023
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Upcoming Events

The Split Second Effect: Performance Analytics Deep Dive (CX Webinar by Glassbox)

Wednesday, March 15, 2023

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CXPA Member Webinar: Privacy & the CX Pro – What you need to know
Thursday, March 30, 2023

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Transforming Retail by Leveraging Digital (CX Webinar by WNS)

Tuesday, April 18, 2023

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Don't Miss This

CXPA Member Workshop: How To Guide Your CEO to Set Intentional CX as Your North Star 

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Live with CXPA and Awards International: Digital Transformation at Cisco
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CXPA Live: Uniting the Organization to Speak with One Voice for Better CX

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CXPA Webinar Replay - CX Tech Stack 2.0

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Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.


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