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CXPA Need to Know for the Week of Febuary 27

By Joy Wedge posted 25 days ago

  

CXPA Call for Speakers

CXPA is currently seeking self-nominations for faculty speakers at an upcoming Orlando program.  Get all the details and apply today!

https://www.cxpa.org/cxleadersadvancefaculty

CX and Finance: New Book Shows the Power of Tight Collaboration Between Departments

 
Managing money is a serious affair for most organizations. In my environment it is said that money is “the nerve of war” and if you want a professional initiative to succeed in your organization, you should gain the support of the finance team. This wise advice is also true in the CX world. Like Customers are core assets for CX professionals, Money is a core asset for the finance team. CXPA's new book "Effective Collaboration Between CX and Finance: A Guide to Strengthening CX Together," is a welcomed initiative (and is available for free online reading to CXPA members). Because CX is a team sport, CX professionals should make sure that the Finance team is considered a key player on the organizational “playground."  Read More Here

Georges Marcellin Essama Babissakana

CX and Finance cover

Coming This Week

CXPA Indianapolis Networking Breakfast

Tuesday, February 28, 2023
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Boston CXPA Coffee Chat: An “Open” CX Idea Exchange

Wednesday, March 1, 2023 
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Upcoming Events

Transforming Retail by Leveraging Digital (CX Webinar by WNS)

Wednesday, March 15, 2023

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The Split Second Effect: Performance Analytics Deep Dive (CX Webinar by Glassbox)

Wednesday, March 15, 2023

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CXPA Webinar Replay - CX Tech Stack 2.0

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