CXPA Need to Know for the Week of Febuary 27

By Joy Wedge posted 02-23-2023 04:03 PM

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CX and Finance: New Book Shows the Power of Tight Collaboration Between Departments

Managing money is a serious affair for most organizations. In my environment it is said that money is “the nerve of war” and if you want a professional initiative to succeed in your organization, you should gain the support of the finance team. This wise advice is also true in the CX world. Like Customers are core assets for CX professionals, Money is a core asset for the finance team. CXPA's new book "Effective Collaboration Between CX and Finance: A Guide to Strengthening CX Together," is a welcomed initiative (and is available for free online reading to CXPA members). Because CX is a team sport, CX professionals should make sure that the Finance team is considered a key player on the organizational “playground." Read More Here

Georges Marcellin Essama Babissakana

CX and Finance cover

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Tuesday, February 28, 2023
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