Blogs

CXPA's Book of Knowledge Decodes the Alphabet Soup of CX KPIs

Whether you are just beginning your career in CX or you’re a seasoned practitioner, data and metrics should be an important component of your program. Measuring the current state of your business and quantifying the impact of your CX efforts are key to your overall success and the ongoing success of your CX program. But – for many of us – the various acronyms and definitions can feel like alphabet soup either for ourselves, or when communicating with stakeholders or leaders who are less familiar with the intricacies of CX.

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Is earning the CCXP a focus in 2023? The Certified Customer Experience Professional (CCXP) program provides professional recognition of individuals with high levels of knowledge of the customer experience discipline. If you seek to earn the CCXP, chances are you will consider taking a professional course. By choosing a CXPA Recognized Training Provider you can be assured that CXPA has evaluated the training curriculum to confirm that it aligns with our CX Knowledge Domains and that the course instructors hold the professional credentials expected of quality trainers. Learn more here.

CXPA Member Workshop: How to Guide Your CEO to Set Intentional CX as North Star

February 12, 2023

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Next Best Experience: The Next Stage In An Analytical Evolution (CX Webinar by Glassbox)

February 15, 2023
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