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CXPA's Book of Knowledge Decodes the Alphabet Soup of CX KPIs
Whether you are just beginning your career in CX or you’re a seasoned practitioner, data and metrics should be an important component of your program. Measuring the current state of your business and quantifying the impact of your CX efforts are key to your overall success and the ongoing success of your CX program. But – for many of us – the various acronyms and definitions can feel like alphabet soup either for ourselves, or when communicating with stakeholders or leaders who are less familiar with the intricacies of CX.
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Do you want to get more involved in CXPA? As a volunteer on the Reimagine Mentoring Working Team, you will have opportunities to co-create the design process, practice the use of divergent and convergent design thinking tools first-hand, and be a part of shaping the future of CXPA’s mentoring program.
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ICYMI: 2022 Special Recap + Look Ahead
2022 was a remarkable year for the CXPA community. We've prepared a special recap for CXPA members including new content from CX leaders. More than 70 CXPA members from across the globe had a role in the development of The CXPA CX Book of Knowledge. The Book is the only comprehensive, consensus-based dedicated to the CXPA CX core competency areas. As a member benefit, every CXPA member can search and read the Book online. Explore and learn more about the accomplishments and highlights from the past year, and get a insiders look at plans for 2023 and beyond.
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February 12, 2023
Chinese New Year
Sunday, January 22, 2023
More InformationVietnam New Year (Tet Nguyen Dan)
CXPA Webinar Replay - CX Tech Stack 2.0
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Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.
Customer Experience Measurement: Who are Best Practice players and what do they do?Impact of ongoing communication and NPS