CXPA Need to Know for the Week of August 8th

By Joy Wedge posted 14 days ago

Download 2022 CX Day Theme Graphics
The CX Day theme this year is CX Drives Success. The theme spotlights how customer experience strategy powers better results for consumers, employees, organizations, and the world. Customer experience is the perception that customers have of an organization - one that is formed based on interactions across all touchpoints, people, and technology over time.

CX Day graphics to amplify this theme are now available, please see graphics and download them here.

We can't wait to celebrate with you on CX Day Tuesday, October 4, 2022!
2022 Impact Awards to Recognize CX Contributions

CXPA's Impact Awards recognize individuals who have made notable contributions to the discipline of customer experience. Is there an individual on your CX team or at your organization that deserves recognition?

We are now accepting nominations in the following categories:

  • Impact within an organization.
  • Impact on the CX profession.
  • Impact on efforts to improve diversity, equity, and inclusion outcomes in an organization through better CX.

Last Chance! Judge Applications Deadline: Sunday, August 7th - Learn more here
Nomination Deadline: Monday, August 15th - 
Learn more here

Coming This Week

Columbus Networking Event & Happy Hour

Thursday, August 11, 2022, 5:30 PM ET
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Upcoming Webinars and Virtual Events

Medallia and CXPA Summer CX Social Series: Expand Your Understanding of the Customer
Tuesday, August 23, 2022, 11 AM ET
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CX Webinar Sponsored by InMoment: Designing, Actioning, and Proving an ROI-Focused Experience Program

Thursday, August 25, 2022, 2 PM ET

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CXPA Sponsored Webinar by Verint: Leverage New Customer Behavior Insights and Trends

Tuesday August, 30, 2022, 2 PM ET

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CXPA RTP Acceleration Strategy Presents: Supercharge your Experience Management initiatives: How to Leverage Your Existing Unstructured and Digital Feedback
Thursday, September 8, 2022, 2PM ET
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Don't Miss This

Medallia and CXPA Summer CX Social Series: Expanding Your Organizational CX Influence

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Live with CXPA and Walker: Building and Managing an Effective CX Team
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Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

Visualisation of experience vision
Your definition on Macro and Micro Customer Journeys

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