CXPA Need to Know for the Week of June 13th

By Joy Wedge posted 06-09-2022 04:39 PM

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Nominations Open for 2022 Emerging Leader in CX Award

Want to recognize an emerging CX leader? CXPA is accepting nominations for its 2nd annual Emerging Leader in CX Award. This award exists to recognize and support the up-and-coming individuals who are creating better customer experiences for their organizations through new and innovative approaches, methods and design thinking processes.

If you'd like to nominate someone (or yourself!) please review qualifications and complete this nomination form as a first step. Nominations will be accepted through July 1st.

On the Move: May 2022

CXPA loves to celebrate career success in our community. Want us to celebrate your career accomplishment? We want to hear from you--just fill out this form.

Here are some CX pros who were recently on the move:

Top Row, L-R

Rick Parrish, Vice President, Research Director, Forrester
Jenny Neilsen, Customer Experience Lead, Dell Technologies
Edward Lopez, CCXP, Head of Client Journey – Business Banking, Truist
Alfred Binford, President – Customer Engagement, CSG
Faisal Abalkhail, Senior Specialist – Customer Insight, Corporate Development, Al Rajhi Takaful

See more in this recent blog.

Upcoming LinkedIn Live

CXPA Live Summer Series Sponsored by Medallia: Expand Your CX Toolkit

Tuesday, June 21, 2022, 11 AM ET
More Information

Coming This Week

Twin Cities: In Person Happy Hour

Tuesday, June 14, 2022, 5:00 PM CT

More Information

Italy: Metrics, Measurements, and ROI (Analyze)

Wednesday, June 15, 2022, 5:00 PM IT
More Information

Upcoming In-Person Events

Las Vegas: Customer Contact Week
Monday, June 20, 2022 to Thursday, June 23, 2022
Register Now

CXFS/NGCX 2022: Transforming Customer Experience

Tuesday, July, 19, 2022 - Wednesday, July 20, 2022

Register Now

Don't Miss This

LinkedIn Live: Improving Support Through Contextualized Content

Watch the Recording

LinkedIn Live: CXPA and Customer Strategy Alliance Research Reveal
Watch the Recording

Observances and Celebrations

Philippines: Independence Day

Sunday, June 12, 2022

South Africa: Youth Day

Thursday, June 16, 2022

Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

Voice of Customer rules of Engagement

Seeking input on Poor/Good/Excellent/World Class Buckets

Two-Minute Takeaway--Improving Support Through Contextualized Content
See the quick recap video below and learn more about RWS here.