CXPA Need to Know for the Week of June 13th

By Joy Wedge posted 06-09-2022 04:39 PM


Nominations Open for 2022 Emerging Leader in CX Award

Want to recognize an emerging CX leader? CXPA is accepting nominations for its 2nd annual Emerging Leader in CX Award. This award exists to recognize and support the up-and-coming individuals who are creating better customer experiences for their organizations through new and innovative approaches, methods and design thinking processes.

If you'd like to nominate someone (or yourself!) please review qualifications and complete this nomination form as a first step. Nominations will be accepted through July 1st.

    On the Move: May 2022  

    CXPA loves to celebrate career success in our community. Want us to celebrate your career accomplishment? We want to hear from you--just fill out this form.

    Here are some CX pros who were recently on the move:

    Top Row, L-R

    • Rick Parrish, Vice President, Research Director, Forrester
    • Jenny Neilsen, Customer Experience Lead, Dell Technologies
    • Edward Lopez, CCXP, Head of Client Journey – Business Banking, Truist
    • Alfred Binford, President – Customer Engagement, CSG
    • Faisal Abalkhail, Senior Specialist – Customer Insight, Corporate Development, Al Rajhi Takaful
    See more in this recent blog.

    Upcoming LinkedIn Live

    CXPA Live Summer Series Sponsored by Medallia: Expand Your CX Toolkit

    Tuesday, June 21, 2022, 11 AM ET
    More Information

    Coming This Week

    Twin Cities: In Person Happy Hour

    Tuesday, June 14, 2022, 5:00 PM CT

    More Information

    Italy: Metrics, Measurements, and ROI (Analyze)

    Wednesday, June 15, 2022, 5:00 PM IT
    More Information

    Upcoming In-Person Events

    Las Vegas: Customer Contact Week
    Monday, June 20, 2022 to Thursday, June 23, 2022
    Register Now

    CXFS/NGCX 2022: Transforming Customer Experience

    Tuesday, July, 19, 2022 - Wednesday, July 20, 2022

    Register Now

    Don't Miss This

    LinkedIn Live: Improving Support Through Contextualized Content

    Watch the Recording

    LinkedIn Live: CXPA and Customer Strategy Alliance Research Reveal
    Watch the Recording

    Observances and Celebrations

    Philippines: Independence Day

    Sunday, June 12, 2022

    South Africa: Youth Day

    Thursday, June 16, 2022

    Join the Conversation

    Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

    Voice of Customer rules of Engagement

    Seeking input on Poor/Good/Excellent/World Class Buckets

    Two-Minute Takeaway--Improving Support Through Contextualized Content
    See the quick recap video below and learn more about RWS here.

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