Blogs

Top Row, L-R

• Rick Parrish, Vice President, Research Director, Forrester
• Jenny Neilsen, Customer Experience Lead, Dell Technologies
• Edward Lopez, CCXP, Head of Client Journey – Business Banking, Truist
• Alfred Binford, President – Customer Engagement, CSG
• Faisal Abalkhail, Senior Specialist – Customer Insight, Corporate Development, Al Rajhi Takaful

Middle Row, L-R

• Kris Wauters, CCXP, Managing Director, GUNG-HO BV
• Michelle Batt, CCXP, Vice President, CX Strategy & Growth, FreshForm
• Matt Mullen, CCXP, Head of Customer Systems & Digital, East West Railway Company
• Marc Mandel, CCXP, Senior Account Executive, Uniphore

Bottom Row, L-R

• Ismail Ozenc, CCXP, Director – Customer Experience & Engineering Lead, Cognizant
• Charlene Foley, MHA, CCXP, VP, Brand and Member Experience, Coastal Credit Union
• Sirte Pihlaja, CCXP, Community Engagement Manager, Microsoft
• Phil Goddard, Ph.D., Principal, CX Research & Intelligence, FreshForm

Not Pictured

• Mitch Belsley, Vice President of Customer Experience, GPX Intelligence
• Michelle Billinger, PMP, CPP-M, ACXM, Vice President of CX Design, Synchrony