CXPA Need to Know for the Week of January 17th

By Joy Wedge posted 7 days ago

Thank You to Our New Regional Council Volunteers
We have brought more voices and perspectives into CXPA leadership than ever before, both on the CXPA Board of Directors and the new Regional Leadership Councils.  We are excited that these Councils provide a dedicated avenue to help CXPA better understand, adapt and serve the global CX community. Learn more here and see the list of volunteers for each region including Africa, Asia, Brazil, Canada, United Kingdom, US, Europe, Latin America and Caribbean, Middle East, and Oceania.
Thank You Regional Council

Welcome 2022 CXPA Chair: Nancy Porte, CCXP

In a recent blog post Nancy shares her thoughts as the 2022 incoming CXPA Chair:

As we enter 2022, it is certain that this will be a year in which CX professionals and their organizations will be challenged to adapt to rising expectations amid continued health, safety, and economic uncertainty.

I’ve always liked a good challenge, so it is an honor to have the opportunity to lead CXPA as your 2022 Chair.  Fortunately, CXPA is well-positioned to help CX professionals lead such change.  Several volunteer workgroups are developing resources to help build support and understanding for quality CX, facilitate change across complex organizations, and provide insight for professionals stepping into new CX roles. 

Read more here.

Nancy Porte CCXP
Holiday Office Closing Announcement

CXPA offices will be closed in observance of Martin Luther King Jr. Day on Monday, January 17, 2022. 

Upcoming Events

Jasette CXPA Québec le 19 janvier 2022

Wednesday, January 19, 2022, 12 PM ET

More Information

LinkedIn Live: The Customer Communications Benchmark Reveal- How do your communications stack up?

Wednesday, January 26, 2022, 10 AM ET
More Information

Don't Miss This

CXPA Sponsored Webinar by Yext - Personalization Through Localization: Tips for a More Conversational DCX Recording
View Recording

CXPA Sponsored Webinar by Sprinklr: The Unifiers - How CX Pros Are Breaking Down Silos and Getting Investment

View Recording

Live with CXPA and Awards International: Around the CX World
View Recording

CXPA Sponsored Webinar by Forsta: Best Buy - Business Success Despite The Global Pandemic

View Recording

Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

Voice of the Partner 2022

How to explain CX benefits for internal teams

Thank You Sponsors
Platinum Sponsors

Gold Sponsor


Silver Sponsors Bronze Sponsors





Inmoment Logo