CXPA Need to Know for the week of November 22nd

By Joy Wedge posted 11-18-2021 12:20 PM


SAGE is Now Accepting CX Case Studies Submissions  
CXPA is proud of member Stephanie Thum, CCXP for her work as series editor of a new university student-oriented customer experience business case studies. SAGE, the global academic publisher of books and journals, has issued a call for university student-oriented customer experience business case studies! You don't have to have a Ph.D. to contribute. You just need a good story and a willingness to write it down. Find the call for papers and contributor guidelines here:

SAGE CX Case Studies Submission Page is Live

Now Available: CCXP Exam in French
We are proud to announce that we have expanded our certification exam to include a French translation of the exam for French speaking CX professionals. The French version has officially launched worldwide and candidates can now select their preference of English or French  on their CCXP application. Learn more here.
CCXP in french

CXPA Office Closure: Thanksgiving Holiday
CXPA Offices will be closed Wednesday November 23, 2021 at 2pm through Friday, November 25, 2021. We will reopen Monday, November 29, 2021. 

Community Review Requested

Our recent "Facilitating CX in Large Organizations" project seeks to provide independent insight and advice to help CEOs, CX leaders, and teams throughout the organization work better together by understanding the level of collaboration needed to deliver the desired customer experience.

To ensure that this project reflects community consensus advice, each monograph in the series will be written by a content team. In addition, the Task Force will work as a whole to advise the team and help strengthen the monograph. A pre-publication draft is posted for further review and comment by the CXPA community. Please review here

Coming this Week

LinkedIn Live: Encore Presentation--Creating a Culture of Belonging
Tuesday, November 23, 2021, 10:00 AM ET

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Italian Network: La cultura della Customer Experience

Wednesday, November 24, 2021, 5:00 PM to 06:00 PM (IT)

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Upcoming Events

CX Webinar by Forsta: 5 Steps to Ensure your CX Program Delivers Results

Tuesday, November 30, 2021, 11:00 AM ET
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CXPA Sponsored Webinar by Yext:
How Samsung is Preparing its Support Center for the Holiday Season
Tuesday, November 30, 2021, 1:00 PM ET

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CXPA Sponsored Webinar by Forsta: Best Buy: Business Success Despite the Global Pandemic
Tuesday, December 7, 2021, 11:00 AM ET 

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CXPA Sponsored Webinar by Alida: Making Better Business Decisions—How to Get Agile & Actionable Customer Insights to Decision Makers
Thursday, December 9, 2021, 2:00 PM ET - 3:00 PM ET
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CXPA Sponsored Webinar by Sprinklr: The Unifiers - How CX Pros Are Breaking Down Silos and Getting Investment

Tuesday, December 14, 2021, 1:00 PM - 2:00 PM ET
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LinkedIn Event: Growing True Customer Loyalty with Slack

Thursday, December 16, 2021, 1:00 PM ET - 2:00 PM ET

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Don't Miss This

Live with CXPA: Combining CX and EX -- Better Together with Walker and the CX Leader Podcast

View Recording

Grow True Customer Loyalty with Slack: Connecting Service Teams for Happier Customers Presented by Slack

View Recording

Becoming a Digital-First Insurance Organization Sponsored Webinar Presented by Smart Communications

View Recording 

Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

Turning feedback into action
Measuring Empathy

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