CXPA Need to Know for the Week of October 11th

By Joy Wedge posted 18 days ago

Update: Certified Customer Experience Professional 

We are excited to share we have made recent updates and changes to the Certified Customer Experience Professional certification program. Like other professional certifications, the content of the CCXP program is based on an industry-wide job task analysis and is updated periodically to ensure that the content is both relevant and current. We have made recent updates to the CCXP Exam Blueprint, CCXP Exam, and Eligibility Requirements. Additionally, the exam will begin to be offered in French at a later date this year. Also, the CXPA Job Board now has the ability for jobs to be posted and searched by CCXP desired statuses. Please take a moment to review more important update information here at


Celebrating 2021 Impact Awards Winners

We are excited to announce the annual CX Impact Awards Winners! The CX Impact Awards recognize the impact individuals play in advancing customer experience in three categories: advancing overall customer experience in their organization; improving diversity, equity, and inclusion outcomes in their organization; and advancing the CX profession.

Congratulations 2021 CX Impact Awards Winners:

Impact on Diversity, Equity, & Inclusion Outcomes Related to CX – Hilal Kahraman--Passenger Experience Design Specialist, Istanbul Grand Airport (Turkey)

Impact on CX in an Organization – Leandro Coelho – CX Director, Telefonica/Vivo (Brazil)

Impact on the CX Profession - Steve Walker--Chairman & CEO, Walker (U.S.)

See the winners revealed in this LinkedIn Live here.

Apply Now: Global Leadership Opportunities

The CXPA is seeking applicants to serve on CXPA's Board of Directors and Regional Leadership Councils. The Board of Directors serves as the global governing body for CXPA.  Regional Leadership Councils, which are new in 2022, provide leadership and guidance to the operations of CXPA in their region, working in concert with the Board, staff and Network Leaders. Together, these bodies provide leadership and governance for CXPA's strategic directions and delivery of membership value throughout the globe.

All CXPA members in good standing are encouraged to review details of these opportunities and to apply here.

Coming this Week

Italian CXPA Network: Evolving People to Customer First

Wednesday, October 13, 2021, 4:00 PM to 6:00 PM IT 

Learn more

The Future of CX: How Has COVID Changed the Trajectory?

Thursday, October 14, 2021, 1:00 PM to 3:00 PM ET

Learn more

Upcoming Webinars


CXPA Webinar Presented by Smart Communications: Becoming a Digital-First Insurance Organization 

Wednesday, October 13, 2:00 PM ET

More Information

CXPA Webinar Presented by Medallia: “It’s Out Of My Control!” - Preparing the Frontline for Difficult Conversations

Tuesday, October 19, 2021, 2:00 PM ET
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CXPA Webinar Presented by Slack: Connecting Service Teams for Happier Customers and Better CX 

Tuesday, October 26, 2021, 1:00 PM ET

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Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

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