CXPA Need to Know for the Week of September 6th

By Joy Wedge posted 09-02-2021 01:05 PM

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CX Day Media Resources

CXPA is excited to celebrate CX Day with you on October 5th! Our theme this year is CX is a Team Sport. This year we celebrate the impacts customer experience professionals make while working together as a team. If you are planning to host a CX Day celebration with your team or organization, stay tuned to resources and get our email updates by completing this form here.

See Themed "CX is a Team Sport" Graphics here

Survey: The Business Case for Empathy in CX

Alida, Bodine & Co., and the CXPA would like to learn more about your perspectives and experience with customer empathy in this survey. If you choose to take this survey you can opt in to be entered into a drawing to win a copy of Outside In: The Power of Putting Customers at the Center of Your Business signed by Kerry Bodine. Thank you for sharing your views about this important topic.

Please take survey here.

Holiday Office Closing Announcement

In observance of the Labor Day Holiday our offices will be closed at 2pm on Friday through Monday September 6, 2021.

Coming this Week

LinkedIn Live with CXPA: Moving Beyond Surveys to Achieve Customer Insight Balance with Eric Head, Vice President, Experience Leadership at Verint
Thursday, September 9, 2021 at 2 PM ET

Join Laughter Yoga, Experience, and Learn The Power Smile & Laughter can have in Business

Thursday, September 9, 17:15 AEST, 12:45 IST, 09:15 CEST
More Information

Upcoming Webinars

Meet the Action-First Approach to a Profitable CX Program - CXPA Webinar Sponsored by Qualtrics

Tuesday, September 14, 2021, 2:00 PM ET

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"It’s out of my control!” - A Conversation on Getting Teams to Own Their CX Feedback Sponsored by Medallia
Tuesday, September 21, 2021, 2:00 PM ET
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Don't Miss This

Digital Economy: The Biggest Disruptor to CX Sponsored by Concentrix

View Recording

Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

What does it really cost to be Customer Centric?

Support SLA- What is considered good?

Thank You to Our Annual Sponsors