CXPA Need to Know for the Week of November 30th

By Joy Wedge posted 11-25-2020 10:17 AM


CXPA's Bright Future Starts with New Mission and Vision

Have you seen our new mission and vision statements? The CXPA Board and staff spent several months listening to members and reflecting on CXPA and its future. The CXPA as an organization is dedicated to the success of CX professionals. Our new mission and vision statements reflect these commitments. See our new Mission and Vision.


New Online Learning Opportunities Available

CXPA modular courses are a collaborative curriculum developed by top industry leaders in CX. CXPA modular courses are offered as recordings that can be purchased by CXPA members or non-members. 

CX Foundations Course: Learn the basic concepts of Customer Experience and help you understand how they fit together for your organization. 

Measurements, Metrics and Business Value Course: Learn how to build and communicate models so the organization and each stakeholder, sees the value of delivering a great customer and employee experience. 

Special Offer: Save $40 on any modular online learning course today. Use Discount Code: FOLLOWER40

 Follower 40 Modular Course

Offices Closed for Thanksgiving Holiday

We will pause normal operations to give thanks and express gratitude on the upcoming Thanksgiving holiday. The CXPA offices will be closed Thursday, November 26th and Friday, November 27th.

Coming This Week

Italian Network: Customer Experience e Marketing

When: Wednesday, December 2, 2020, 5:00 PM to 6:00 PM IT

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Ireland Network: CX Recharge 2021

When: Thursday, December 3, 2020, 8:30 AM to 10:00 AM CT

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CXPA Livestream Events


LinkedIn Live: CX in Higher Education A Conversation with Mohamed Latib of CX University

When: Wednesday, December 3, 2020, 2:00 PM ET


Upcoming Webinars

Making the Most of Your Membership 
When: Thursday, December 3, 2020, 8:30 AM - 9:00 AM CT
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Employee and Frontline Engagement Today Sponsored by Medallia

When: December 8, 2020, 2:00 PM - 3:00 PM ET
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Don't Miss This

LinkedIn Live: CXPA Livestream A Global Conversation on the CCXP - And Taking Charge of Your CX Career

View the Recording

Join the Conversation


Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.


Simple journey map template best practices & methodology

Capturing anecdotal/qualitative feedback

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