Courses

The CX Foundations course will introduce you to the basic concepts of Customer Experience and help you understand how they fit together for your organization. From strategy to developing insights and demonstrating results, this course will help you launch CX for you or your organization. You’ll learn the terms, understand the concepts and gain exposure to the variety of skills needed in this profession.

More Details: Course Details, Abstracts, and Instructors
Purchase: CX Foundations Recorded Course - Individual Use
Purchase: CX Foundations Recorded Course - Corporate License

Translating engagement to business results is a challenge for many organizations. Balancing financial goals with the demands of creating compelling customer experiences is a constant challenge. Stakeholders need to understand how CX delivers clear business results. Learn how to build and communicate models so the organization (and each stakeholder) sees the value of delivering a great customer and employee experience. We will share how you can target, measure and achieve benefits of call reduction, increased retention, referral increases, and reduce cost to serve from customer experience improvements – while you engage your customers.

More Details: Course Details, Abstracts, and Instructors
Purchase: Measures, Metrics, and Business Value Recorded Course - Individual Use
Purchase: Measures, Metrics, and Business Value Recorded Course - Corporate License