CXPA Need to Know for the Week of 4/20/20

By Joy Wedge posted 04-16-2020 10:59 AM

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COVID-19 Updates and Emergency Fund

Our thoughts are with the CXPA community around the globe as we all work to stem the Coronavirus (COVID-19) pandemic.

Please note the following impacts on CXPA operations:

CCXP testing centers have been closed worldwide. Application testing windows are being extended to accommodate those seeking the credential. Email ccxpsupport@cxpa.org for the latest status.
The CXPA staff is working remotely during the COVID-19 pandemic. Please allow extra time for processing of anything mailed to the Minneapolis office.
Many CXPA network and partner events have also been rescheduled or gone virtual. Please visit our events page for the latest.
If you're unable to renew your membership or CCXP certification due to COVID-19 please contact info@ccxp.org to learn more about our Emergency Fund.

Learn more about how CXPA is supporting you during this challenging time here.

Explore the New CXPA.org Website

You may have noticed we redesigned our website. We are proud to launch the new site to improve your CXPA experience and enhance interaction within our community. As you explore the new site, we hope you take a moment to connect, engage and learn with your CX peers.

Learn more about the new website and hear a video message from our CEO, Greg Melia, CAE about how and why we designed a new website with you in mind.

Connect, Learn, and Share on Our Upcoming Roundtable Calls

Be a source of strength for your fellow CXPA members! We've scheduled a series of roundtable calls for you to connect and build your CX support system while the world learns to overcome the many new challenges we're collectively facing. Registration is limited to ensure all who join have ample opportunity to share, so reserve your spot today. Please see below, in the Upcoming Webinars section, for dates and times you can join. We'll all get through this together! ***All available spots are currently reserved, please stay tuned for the next opportunity.***

Upcoming Webinars

Roundtable Discussion: COVID-19 Challenges (Option 1, Waitlist Only)

When: Friday, April 17, 2020, 8:00 AM - 9:00 AM CT

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Roundtable Discussion: COVID-19 Challenges (Option 2, Waitlist Only)

When: Friday, April 17, 2020, 12:00 PM - 1:00 PM CT

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Roundtable Discussion: COVID-19 Challenges (Option 3, Waitlist Only)

When: Friday, April 17, 2020, 4:00 PM - 5:00 PM CT

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CXPA Sponsored Webinar by Concentrix: Future-Proof Your VOC Program

When: Tuesday, May 5, 2020, 2:00 PM - 3:00 PM ET

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CXPA Sponsored Webinar by InMoment: The Future of Feedback: Adapting Customer Listening for Our Changing World

When: Thursday, May 7, 2020, 2:00 PM - 3:00 PM ET

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CXPA Sponsored Webinar by Topbox: 3 Reasons CX Programs Fail to Deliver Measurable Results

When: Tuesday, May 12, 2020, 2:00 PM - 3:00 PM ET
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Industry Events

DACH Customer Experience Awards 2020

When: Friday, August 28, 2020, 8:45 AM -11:30 PM

Where: Radisson Blu Hotel Schwarzer Bock, Germany

CXPA members receive a 10% discount. Please use code: CXPA20

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Customer Experience Show Middle East 2020

When: November 23 - 25, 2020, 8:00 AM - 5:00 PM (GMT+4)

Where: Dubai

CXPA members receive a 10% discount. Please use code: 24032.006_CXPA

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Digital Customer Experience Forum: African BFSI Market

When: Wednesday. June 10, 2020, 8:00 AM - 5:30 PM

Where: Nariobi, Kenya

CXPA members receive a 20% discount. Please use code: CXPA20
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Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members. You are welcome to put your two cents in as well!

Customer Lifetime Value

Tools for remote brainstorming

Thank You to Our Global Sponsors