2022 CX Impact Awards Finalists Announced – Winners Revealed during Global CX Day Celebration

By Jennifer Baker posted 09-19-2022 01:20 PM


The Customer Experience Professionals Association (CXPA) announces 9 Customer Experience (CX) professionals as finalists for the annual CXPA Impact Awards. This year, the CXPA Impact Awards will recognize the impact individuals play in advancing customer experience within their organization as well as in advancing the CX profession. The winners of these esteemed awards will be announced on a live broadcast during the global CX Day celebration. The public can join the worldwide CX community to hear from the winners on October 4, LIVE 12 Noon EDT (16:00 UTC).

“The tremendous work of these Impact Award finalists makes one thing clear: CX drives success,” said Greg Melia, CAE Chief Executive Officer for CXPA. “Congratulations to these CX leaders who are advancing customer experience in their own organizations and positively influencing the direction of customer experience globally.”

In recent years CXPA has awarded the Impact Award to deserving professionals from IBM, Fannie Mae, Foot Locker, Inc. and more. We are delighted to announce the top Impact Award Finalist who stood out amongst the pool to our judges:

Impact on CX in an Organization
Catherine Gauthier, CCXP – Lead Customer Experience CX, Valtech Canada (Canada)

Gloria Gupta – Director, AMA Unified Service Center and Customer Experience Transformation, American Medical Association (USA)

Sarah Facini – VP, Customer Experience and Marketing, (Canada)

Suzanne Dieth, CCXP – Senior Director, Customer Experience, NRG Energy (USA)

Impact on the CX Profession
Esther Dokuwaa Ofosuhene, CCXP – Managing Consultant, REAM Customer Experience Consultancy (Africa)

JC Quintana – Founder, DialoguePrime (USA)

Maya Khalifeh, CCXP – Principal – Sales, INDEVCO Consultancy (Middle East)

Catherine Gauthier, CCXP – Lead Customer Experience CX, Valtech Canada (Canada)

Mohamed Latib – Founder, CEO, CX University (USA)


In addition to the Impact Awards, on CX Day CXPA will also highlight winners of the Emerging Leader Award and the Innovation Award, unveil 9 new CX books that CXPA members can access—including the 1st edition of CXPA’s CX Book of Knowledge--and visit with other surprise guests. Tune in at 12:00 pm EST for our global celebrations.

“CX Day is a day to celebrate the amazingly experienced, diverse and welcoming community of customer experience professionals who make a difference every day,” says Nancy Porte, CCXP, 2022 CXPA Chair. “No matter where you are in the world, there’s an opportunity to join the celebration, whether virtually at and on social media, or through participation at a network CX Day event. I couldn’t be more excited about the depth and variety of programming we have planned this year that will celebrate CX excellence and highlight consensus-based CX knowledge from around the world.”

You can learn more about CX by visiting There you will find definitions of Customer Experience, CX Management, and the increasing opportunities for CX Professionals. You can also learn more at