Welcome to CXPA

Customer Experience Professionals Association

The Customer Experience Professionals Association (CXPA) is a global non-profit organization dedicated to the advancement of customer experience management practices. Our members are individuals who develop, manage, optimize, and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry. CXPA supports the professional development of its members and advances the field by providing research and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of customer experience.

The Customer Experience Professionals Association is thrilled to launch the Annual CX Innovation Awards which recognizes successful and creative work in the customer experience space. These awards are for practitioners who have implemented customer experience efforts within their companies (not for vendors and consultants that have helped).

Finalists will be recognized at our CX Members Insight Exchange in San Diego on June 19-20.

Vendor Innovation Presentations

The CXPA is looking for vendors to share their innovative, cutting-edge customer experience practices at our upcoming conference. Six vendors will have the opportunity to present to an audience of CX practitioners and industry leaders on Thursday, June 19.

Find out more information!

Benefits of Membership

Professional Network: Connect with peers to share best practices

Research and Education: Access webinars, training resources, and leading research.

Member Discounts: Receive discounted access to research, event and other resources.

Whitepapers

Access industry research and analysis.

Customer Experience Overview

Customer Experience Professionals Benchmark Report

Customer Experience Roadmap For Driving Customer Advocacy

Online Forum Topics

Network and interact with peers in CXPA's online community.

"Improving the customer experience creates a measurable improvement in the number of loyal customers..."

"I'm an advocate of the idea that employees make happy customers..."

The State of the Customer Experience Profession, 2012

A Free Report for CXPA Members
(Non-member price: $195 USD)

Members may access the link and coupon code for the report.

We surveyed 327 customer experience (CX) professionals and compared their responses to a survey from last year. It turns out that CX professionals are happy with their profession and remain satisfied with their jobs. A larger percentage of CX professionals think that their management team is committed to CX. The largest area of focus for these professionals is customer service and voice of the customer programs.