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Welcome to the CXPA

Customer Experience Professionals Association

The Customer Experience Professionals Association (CXPA) is a global non-profit organization dedicated to the advancement of customer experience management practices. Our members are individuals who develop, manage, optimize, and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry. The CXPA supports the professional development of its members and advances the field by providing research and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of customer experience.

Certification Program

The CXPA is pleased to announced the launch of the certification program for CX professionals. Under the new program, candidates' mastery in the CX field will be rigorously tested, and successful practitioners will earn the designation of Certified Customer Experience Professional (CCXP).

>>Read more

CX Day - October 7

Save the date for CX Day taking place on Tuesday, October 7, 2014!  CXPA members are in full swing to plan another stellar day of activities ranging from Webinars, Google + Hangouts, Local Networking Events, Twitter chats etc.

Plan to celebrate great customer experience and the professional who make it happen!

 

Ask the CX Experts

As a member you have the opportunity to ask questions directly to our panel of CX

Experts and receive back thoughtful and prompt responses that will help you tackle your biggest CX challenges.

>> Ask the CX Experts

CX Tools

Member-only access to work products practitioners use to achieve success. The valuable resources will help you build and strengthen your CX program. Popular topics include Customer Insight & Understanding and Customer-Centric Culture.

>> Access CX Tools

 

Benefits of Membership

Professional Network: Connect with peers to share best practices

Research and Education: Access webinars, training resources, and leading research.

Member Discounts: Receive discounted access to research, event and other resources.

Whitepapers

Access industry research and analysis.

Customer Experience Overview

Customer Experience Professionals Benchmark Report

Customer Experience Roadmap For Driving Customer Advocacy

Online Forum Topics

Network and interact with peers in CXPA's online community.

"Improving the customer experience creates a measurable improvement in the number of loyal customers..."

"I'm an advocate of the idea that employees make happy customers..."

 
 Customers 2020; The Future of B-to-B Customer Experience

Customers 2020; The Future of B-to-B Customer Experience

A Free Report for CXPA Members
(Non-member price: $249 USD)

The report reflects Walker’s view of the future based on input from nearly 300 customer experience professionals from large, multinational B-to-B organizations, representing a range of industries.

Members may access the link and coupon code for the report.

 


 The State of the Customer Experience Profession, 2014

The State of the CX Profession, 2014

A Free Report for CXPA Members
(Non-member price: $195 USD)

To better understand the mindset and roles of CX professionals, Temkin Group surveyed 293 of them and then compared their responses to similar studies it conducted in 2010, 2011, and 2012. This research shows what CX professionals are working on, their view of the profession, and it also includes the first-ever compensation study of CX professionals.

Members may access the link and coupon code for the report.

 
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Upcoming Events

8/14/2014
CXPA Webinar Sponsored by Convergys: Using NPS© in Service; 5 Tips to Succeed

About CXPA

Latest News

2014 CX Innovation Award Winners Revealed: Akbank, Cisco, National Car Rental, Oklahoma City Thunder, Safelite AutoGlass
May 14, 2014
Read More

CXPA Launches Certification Initiative for Customer Experience Professionals
March 27, 2014
Read More

CXPA Newsletter

CXPA Newsletter

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