Welcome to CXPA
Customer Experience Professionals Association
The Customer Experience Professionals Association (CXPA) is a global non-profit organization dedicated to the advancement of customer experience management practices. Our members are individuals who develop, manage, optimize, and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry. CXPA supports the professional development of its members and advances the field by providing research and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of customer experience.
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The State of the Customer Experience Profession, 2012
A Free Report for CXPA Members
(Non-member price: $195 USD) Members may access the link and coupon code for the report.
We surveyed 327 customer experience (CX) professionals and compared their responses to a survey from last year. It turns out that CX professionals are happy with their profession and remain satisfied with their jobs. A larger percentage of CX professionals think that their management team is committed to CX. The largest area of focus for these professionals is customer service and voice of the customer programs. |
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