Member Benefit Spotlight: Content Creation and Distribution

By Gabe Smith,CCXP posted 02-18-2021 05:08 PM


Are you a CX professional who is interested in sharing your thought leadership with the global CX community? CXPA offers its members a variety of ways to elevate their insights on, through the CXPA Engine weekly newsletter or to its more than 70,000 social media followers:

  • The CXPA Member Blog: Any member can create a blog post, so long as its content adheres to the Community Participation Guidelines. Blog posts on are distributed through the CXPA Engine weekly newsletter to more than 4,000 members and supporters.
  • Insight Exchange Video Series: These 2-3 minute videos share your key insights related to a competency within the CXPA CX Competency framework. We hope you’ll share your guidance on establishing ROI, building a VoC program with the CX community, or anything else that will help CX pros learn from your experience—and we may elevate your insights through our social media channels. Learn more here.
  • Webinar Review: CXPA hosts regular webinars on a variety of CX topics, and our members find value in peer reviews of this content. If you’d like to volunteer to provide a video or written review of an upcoming webinar, keep an eye on the “Volunteer” section of our website, as new opportunities are added frequently.

There’s never been a better time to make your voice heard. Learn more about individual and team membership here. Have questions about contributing content? Reach out to CXPA’s Content Manager Gabe Smith, CCXP.