CXPA Need to Know for the Week of January 4th

By Gabe Smith, CCXP posted 12-29-2020 04:45 PM

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Happy New Year! Office Closing Reminder

Our team wishes all of our members, sponsors, and supporters a very happy New Year! In observance of the holiday, our offices will be closed from December 31st - January 1st.

Coming Next Week

CXPA RTP Course: CX Metrics & ROI/CCXP Prep by Lynn Hunsaker

When: Thursday, January 7th, 2020, 2:00 PM to 3:30 PM EST

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Live with CXPA: CX Authority--How to Show It and Grow It

When: Wednesday, January 6th, 2020, 10:00 AM to 11:00 AM EST

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CXPA Topic Guide: Customer Journey Mapping

Our Topic Guides--CXPA members who are Certified Customer Experience Professionals--have curated our most relevant, popular articles, whitepapers, and webinars to bring you the very best information on topics that are critical to your success. Thanks to Chandan Chhabra, CCXP for organizing this Topic Guide on Customer Journey Mapping.

Customer Journey Mapping is a critical step for every business that aims to build a long-term relationship with its customer. It helps visualize the story of a customer's end-to-end experience with your brand, enabling you to key moments and pain points your customers have with your company.

See Topic Guide: Customer Journey Mapping

New Online Learning Opportunities Available

CXPA modular courses are a collaborative curriculum developed by top industry leaders in CX. CXPA modular courses are offered as recordings that can be purchased by CXPA members or non-members.

CX Foundations Course: Learn the basic concepts of Customer Experience and help you understand how they fit together for your organization.

Measurements, Metrics and Business Value Course: Learn how to build and communicate models so the organization and each stakeholder, sees the value of delivering a great customer and employee experience.

Special Offer: Save $40 on any modular online learning course today. Use Discount Code: FOLLOWER40

See Modular Courses Available

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