Published on behalf of the CXPA Diversity Advancement Committee
With Black History Month coming to an end, the latest incidences of violence against Black, Indigenous, and People of Color (BIPOC) communities are a sobering reminder of why it is important to stay educated about the systemic challenges that black Americans have experienced and remain vigilant in our quest to eradicate this behavior. The Association for the Study of African American Life and History (ASALH), founded by Dr. Carter Woodson in 1915, has set the theme for this year’s Black History Month Virtual Festival as “Black Resistance”
From their website:
“African Americans have resisted historic and ongoing oppression, in all forms, especially the racial terrorism of lynching, racial pogroms, and police killings since our arrival upon these shores. These efforts have been to advocate for a dignified self-determined life in a just democratic society in the United States and beyond the United States political jurisdiction”.
Black History Month is a time where the key roles, contributions, and sacrifices of African Americans throughout U.S. history are recognized. We celebrate diversity through the telling of the stories of black men and women who changed life for the better by taking risks to accomplish amazing things that unite us all. Now, more than ever, it feels especially important that we celebrate black history and the achievements of the community. It is through these stories and reflections that we can honor the past and inspire the future.
What did you and your colleagues do to observe and celebrate Black History Month and the impact on your life?
Please visit The Association for the Study of African American Life and History (ASALH) website or this Black History Month Wikipedia article to learn more. For more resources and to stay connected to the DEI work being done in collaboration with the Diversity Advancement Committee, the CXPA Board of Directors, and CXPA Staff, please visit the Diversity & Inclusion information page.
CXPA Members Share Their Reflections on Black History Month
Crystal Montague, CCXP, Associate Director, Customer Experience and Insights
Racheed Davis, CX Program Specialist
Sharice Cook, CCXP, Sr. Manager Customer Experience, Ciena:
Charlene Blandon, CCXP, Senior Manager, Customer Insights and Strategy:
Eddie Christian III, CCXP, VP, Customer Experience:
Angeleen Rohda, CCXP, Manager, Customer Experience: