CX Toolbox

CX Program Success: Understanding the Real Role of VOC Software (Concentrix) 

12-17-2018 05:46 PM

Many CX pros have the wrong expectations for what VOC software can do for their business – and as a result, they’re having trouble getting results from their CX programs. Software should support your VOC strategy. And no matter what your strategy is, there are baseline requirements you’ll need to have in place so you can take action on VOC data and insight. In this eBook, Concentrix explains what software can do, what it can’t, and how get the most out of it.

What’s inside:

  • Three key capabilities to look for in VOC software
  • Three critical dimensions of any successful VOC strategy
  • Success stories from real companies

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