CX Toolbox

Back to Library

2019 Top Thoughts From CX Experts - eBook 

02-14-2019 04:38 PM

Get insights on Customer Experience in 2019 from the CXPA CX Expert Panel. Compiled in this e-book are top thoughts from our CX Thought Leaders as we kick off 2019.

Statistics
0 Favorited
134 Views
1 Files
0 Shares
103 Downloads
​
Attachment(s)
pdf file
2019 Top Thoughts From CX Experts - eBook   4.99MB   1 version
Uploaded - 02-14-2019
 
Download

Comments

Marie Imbert,CCXP
02-17-2019 07:13 PM

Great insight for 2019! I love the variety of insights around the world. Agreed with the upcoming change in VoC programs and potential re-calibration towards actions vs only measuring CX metrics. Watch that space!

Related Entries and Links

No Related Resource entered.