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2019 Top Thoughts From CX Experts - eBook

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02-14-2019 04:38 PM

CXPA Admin

Get insights on Customer Experience in 2019 from the CXPA CX Expert Panel. Compiled in this e-book are top thoughts from our CX Thought Leaders as we kick off 2019.

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2019 Top Thoughts From CX Experts - eBook 4.99MB 1 version
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Marie (Sophie) Imbert,CCXP

30 days ago

Great insight for 2019! I love the variety of insights around the world. Agreed with the upcoming change in VoC programs and potential re-calibration towards actions vs only measuring CX metrics. Watch that space!

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