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2019 Top Thoughts From CX Experts - eBook 

02-14-2019 04:38 PM

Get insights on Customer Experience in 2019 from the CXPA CX Expert Panel. Compiled in this e-book are top thoughts from our CX Thought Leaders as we kick off 2019.

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2019 Top Thoughts From CX Experts - eBook   4.99MB   1 version
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Marie Imbert,CCXP
02-17-2019 07:13 PM

Great insight for 2019! I love the variety of insights around the world. Agreed with the upcoming change in VoC programs and potential re-calibration towards actions vs only measuring CX metrics. Watch that space!

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