Executive with 16 years of experience on internet service operations and customer support, with technical background and process skills. Strong experience in call center operation, scalability and efficiency. Implementation of process-oriented call center operations. Implementation of virtuous quality cycles for service offerings. Elaboration of efficient methods to gather call center information to be used strategically by the company
Experience as link between development and functional teams, translating business needs into IT development tasks
Leadership style based on example, strong experience in developing and managing large teams