I am a professional with 20 years in the technology industry that loves everything about Customer Experience! I have solid foundation in Product Management which provided me the skills at developing and implementing product plans. I firmly believe that any area in a company that interacts with the customer is an opportunity to obtain insights about their overall experiences. Simply put, if you are not capturing insights, you are missing the boat on who your customers are, what they want/need, and their overall perceptions of your company. I am:
Proven analyst able to identify and communicate key metrics to executives • Skilled self-starter more than proficient in developing surveys used to identify operational efficiencies • Innovative leader able to implement B2B and SaaS projects on time and within budget • Experienced with Live Listening and Survey Analytics • Effective communicator able to work with a culturally diverse team • Skilled leader able to motivate and challenge staff