Company Profile

475
Union Place
Colombo 02 00200
Sri Lanka
Work Phone Number: 94 77 7678700

Industry Expertise

  • Business Services
  • Retail
  • Technology

Areas of Expertise

  • Customer Insights and Understanding
  • Customer Journey Management
  • Customer-Centric Culture
  • CX Strategy and Execution
  • Experience Design, Improvement and Innovation
  • Metrics, Measurement and ROI
  • Organizational Adoption and Accountability
  • Voice of the Customer and Surveys

What Differentiates Us

  • Dialog has the distinction of being voted by Sri Lankan Consumers as the ‘Service Brand of the Year’, ‘Youth Choice – Service Brand of the Year’, and for a record ninth year running. Dialog Axiata aimed to take a massive step forward to become South Asia’s customer experience champion and most valued brand by 2022.

Areas of Business

  • Asia

CX Tools

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