Multifarious Experience

243 Hornchurch Rd
Hornchurch RM12 4T9
United Kingdom
Work Phone Number: +44 02070960546

About Us

Multifarious Experience (ME) was founded 7 years ago in the UK with the aim of helping organisations and professionals globally to build capacity in CX (customer experience) and experience design.

We have coached CX professionals and organisations across continents. Delivered 1 to 1 and in groups, both online and on-site.

We are specialists in helping organisations create a Customer-Centric-Culture and achieve their CX targets. This consists of training programs which range from Engaging Hearts and Minds across all levels of an organisation through to Journey Mapping and Service Recovery.

Amy Brustia and Hassan Mohammad hail from multifarious backgrounds in healthcare, engineering, financial services and entrepreneurship. With their combined expertise and skills in CX, Process improvement, Innovation and Experience Design they diagnose, design and deliver great customer experiences for clients globally.

Diagnose: Gain true insights, identify the gaps in your service that cause frustration and lead to negative experiences

Design: Collaboratively work together to frame problems, generate ideas, and explore opportunities. We co-design the future ‘to-be’ experience with teams and create a roadmap for change with a focus on people, process and technology

Deliver: Implementation of a successful CX project which may be in the form of a CX toolkit/manuals, KPI setting and monitoring and/or knowledge transfer through training, communication and roll out of tools.

Hassan and Amy have spoken at conferences such as London Design Festival, Service Design Fringe Festival, Patient Experience event CX Club in KSA and for corporates such as Genesys Middle East on CX Day.

Industry Expertise

  • Banking and Financial Services
  • Business Services
  • Consulting
  • Education
  • Government
  • Healthcare
  • Industrial
  • Insurance
  • Manufacturing
  • Professional Services
  • Retail
  • Travel & Hospitality
  • Utilities

Areas of Expertise

  • Customer Insights and Understanding
  • Customer Journey Management
  • Customer-Centric Culture
  • CX Strategy and Execution
  • Ethnography
  • Experience Design, Improvement and Innovation
  • Metrics, Measurement and ROI
  • Organizational Adoption and Accountability
  • Voice of the Customer and Surveys

What Differentiates Us

  • Doing NOT talking: We co-design solutions with your team resulting in quick and effective innovation. Cultural savvy: We understand cultural nuances across continents (Middle East, UK and Europe in particular) and tailor our coaching accordingly. Creating Impact: We help to bridge gaps between silos and engage stakeholders, ensuring they put the customer first. Building your future: We build capacity for CX and innovation through interactive learning, enhance creative confidence and ensure you have fun along the way!

Areas of Business

  • Africa
  • Asia
  • Australia
  • Europe
  • North America
  • South America

CX Tools

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