BrandLove Customer Experience

2 Kabeljou Street
Van Dyksbaai
South Africa
Work Phone Number: +27 83 603 8249

Brandlove was established in 2012 as a customer-focussed innovation consultancy. We are a team of  experienced and passionate facilitators, strategists and designers who find purpose in seeing our clients succeed.

 

BrandLove is not a wise-ass, tell-you-what-to-do consultancy, and neither are we a kiss-ass tell-you-what-you-want-to-hear agency. BrandLove is your partner, working with you to connect the dots. We are facilitators of an authentic discovery process, to help you find and implement your  experience  essence, while creating a safe space for design-thinking, collaboration and innovation. 

 

We help leaders shape their strategy to become outside-in thinkers and view everything from the customers' eyes. We counsel brands whose customers have fallen out of love with them. We help infuse brand DNA into every brand touchpoint and ignite passion in the hearts and minds of your people, especially those who serve customers, through transformative culture programmes. 

 

We help brands find what they may have lost, and facilitate a discovery for those who may not have had complete clarity around their essence. We find the best and the worst in your experiences and show you how to leverage it or make it better. We guide you on how to achieve competitive differentiation through deliberate design rather than leaving brand experiences to chance. 

 

We are not rocket-scientists, but rather behavioural-anthropologists, who love bringing together people, processes and technology. We are a catalyst for sustainable transformation. We challenge the status quo, and we ask you to see things as if you are looking at it for the first time... We ask, "Why?" over and over again, until we get to the naked truth. We combine science, creativity and a bit of magic to create remarkable moments where customers fully experience you for who you are. 

We find joy in igniting a love affair between customers and your brand!

Industry Expertise

  • Banking and Financial Services
  • Consulting
  • Consumer Finance
  • Education
  • Government
  • Healthcare
  • Insurance
  • Investments
  • Media & Entertainment
  • Real Estate
  • Retail
  • Technology
  • Travel & Hospitality

Areas of Expertise

  • Customer Insights and Understanding
  • Customer Journey Management
  • Customer-Centric Culture
  • CX Strategy and Execution
  • Ethnography
  • Experience Design, Improvement and Innovation
  • Metrics, Measurement and ROI
  • Organizational Adoption and Accountability
  • Voice of the Customer and Surveys

What Differentiates Us

  • We have thousands of hours of design experience across industries and we want to teach you everything we know in the most interactive and immersive training sessions available on the globe!

Areas of Business

  • Africa
  • Asia
  • Europe
  • North America
  • South America

CX Tools

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